Results-driven professional with diverse experience in team management, customer service, and maintenance and Warehouse operations. Adept at improving efficiency, managing logistics, and providing exceptional service while ensuring high standards.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Penske
Irving
10.2021 - 09.2024
As a customer service representative at Penske, I provided exceptional support to clients while managing maintenance tasks on diesel trucks, including routine servicing and body work repairs
I conducted yard checks, ensured proper inventory management, and assisted with interior detailing to maintain high-quality vehicle conditions ready for auction
I coordinated with my managers to address their needs with trucks about to be sold
I scheduled maintenance, and provided updates, contributing to efficient operations
Package Handler
Fed Ex
Fort Worth
02.2018 - 07.2021
I efficiently sorted, loaded, and unloaded packages, ensuring accurate and timely deliveries
I operated conveyor systems and hand-held scanners to track packages
My role involved maintaining a fast-paced work environment, managing heavy lifting, and ensuring packages were properly routed
Lumber Associate / Overnight Freight
Home Depot
Mansfield
02.2017 - 01.2020
As a warehouse associate at Home Depot, I efficiently managed inventory, assisted with order fulfillment, and ensured the timely stocking and organization of products
I operated various warehouse equipment, including forklifts and pallet jacks, while adhering to safety protocols
I also supported customer orders, helped with product loading and unloading freight at night, and maintained a clean, organized the lumber department
Women's Basketball Manager
Trinity Valley Community College
Athens
As the manager for a women's basketball team in college, I coordinated daily operations, managed travel logistics, and ensured smooth execution of home games and tournaments
I maintained equipment inventory, recorded player statistics, and supported recruitment efforts
My efforts in improving organizational efficiency, facilitating communication between staff and players, and enhancing the overall team experience contributed to the team's success and growth both on and off the court