Amber Mann
North Vernon,IN
Summary
Versatile and dynamic professional with a proven track record at Decatur Plastics Products Inc, excelling in customer satisfaction and quality control. Skilled in Microsoft Excel and effective problem-solving, I have consistently enhanced operational efficiency and team performance. My adeptness in both technical and interpersonal skills has driven process improvements and fostered a positive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Decatur Plastics Products Inc
12.2022 - 11.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Machine Operator
VALEO
10.2021 - 03.2022
- Load parts in machine unload parts check for issues fill out quality paper work
- Operated and maintained various types of machines, including but not limited to CNC machines, lathes, mills, and presses
- Followed blueprints, work orders, or other specifications to set up machines for production runs
- Maintained accurate records of production output, downtime, and quality control checks
- Implemented safety protocols and followed all company policies to maintain a safe working environment
- Ensured that products met quality standards by conducting regular inspections using measuring tools such as calipers or micrometers
- Assisted in the training of new machine operators on equipment operation procedures and safety guidelines
- Maintained a clean work area by organizing tools, materials, and equipment after each shift
- Demonstrated strong attention to detail when inspecting finished products for defects or irregularities
Infant Teacher
Imagination Station Child Care & Preschool
03.2021 - 10.2021
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Promoted development of social, emotional, and communication skills in infants.
- Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
Animal Caretaker
Maschoffs
09.2019 - 06.2020
- Provided daily care and attention to a variety of animals, including feeding, grooming, and exercise
- Maintained clean and sanitary living environments for animals by regularly cleaning cages, enclosures, and play areas
- Administered medications as directed by veterinarians to ensure the health and well-being of animals
- Monitored animal behavior and reported any changes or concerns to supervisors or veterinary staff
- Assisted with basic medical procedures such as wound cleaning, bandaging, and administering vaccinations
- Maintained accurate records of animal health, behavior observations, and any treatments administered
- Successfully trained new employees on proper animal care procedures resulting in improved efficiency within the team
- Responded promptly to emergency situations involving sick or injured animals
- Maintained inventory of food, supplies, and medications ensuring adequate stock levels at all times
Education
Certificate of completion - Welding
Southeastern Career Center
Versailles, IN08.2011
High school or equivalent -
Jennings County High School
North Vernon, IN06.2011
Skills
- Assembly
- Excel
- Machine Operator
- Manufacturing
- Packaging
- Welding
- Fast learner
- Quality Control
- Team Building
- Inventory Management
- Inventory Control
- Powerpoint
- Customer Service
- Warehouse
- Data Entry
- Problem solving
- Meat Cutting
- Animal Care
- Quality Inspection
- Microsoft Word
- Organizational Skills
- Calipers
- Micrometer
- Order Fulfillment
- Animal Handling
- Process Improvement
- Troubleshooting
- Customer service
- Data entry
- Microsoft Excel
- Microsoft Outlook
- Supervising experience
- Quality Assurance
Certification
Driver's license
Personal Information
Authorized To Work: US for any employer
Reference
Quality Manager
Sondra Starkey: 765-376-6955
Supply Chain Manager
Donna Duke : 812-493-9692
Plant Manager
Randy Richy : 812-820-1974
Head Engineer
Tim Rees : 812-592-2035
Mold Supervisor
Neil Barney : 812-718-6174
Timeline
Customer Service Representative
Decatur Plastics Products Inc
12.2022 - 11.2024
Machine Operator
VALEO
10.2021 - 03.2022
Infant Teacher
Imagination Station Child Care & Preschool
03.2021 - 10.2021
Animal Caretaker
Maschoffs
09.2019 - 06.2020
Certificate of completion - Welding
Southeastern Career Center
High school or equivalent -
Jennings County High School
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