Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brody Conley

Mansfield,Ohio

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Very trainable, always looking for ways to improve leadership/job skillsets. Well maintained under pressure, will always give one hundred percent.

Overview

4
4
years of professional experience

Work History

Shift Supervisor/Barista

Starbucks
Mansfield/Columbus, Ohio
04.2022 - 08.2024
  • Assigned tasks to team members based on their strengths and skill sets.
  • New associate development
  • Developed strategies for improving operational efficiency and customer service levels.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Resolved customer complaints in a timely manner.
  • Monitored staff performance to ensure quality standards were met.

BOH

Panda Express
Mansfield , Ohio
01.2022 - 08.2023

FOH/BOH

Panda Express
Mansfield, Ohio
10.2020 - 05.2022
  • Provided exceptional customer service as a FOH worker
  • Work thoroughly as a member of a team, embodying the missions and values of the company
  • Cash handling experience
  • Worked as BOH, vegetable prep, truck orders, along with all the tasks of the cook position
  • Experienced in closing and opening
  • trained new cooks/BOH associates

Education

Associate of Arts - Business Administration

North Central State College
Mansfield, OH
05-2022

Skills

  • Customer-Oriented
  • Employee Training
  • Production Management
  • Team Management
  • Coachable
  • Business Development

Accomplishments

  • Partner of the Quarter (Starbucks)
  • Certificate of Achievement (Starbucks)
  • ASM development path (Starbucks)

Timeline

Shift Supervisor/Barista

Starbucks
04.2022 - 08.2024

BOH

Panda Express
01.2022 - 08.2023

FOH/BOH

Panda Express
10.2020 - 05.2022

Associate of Arts - Business Administration

North Central State College

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Brody Conley