Summary
Overview
Work History
Education
Skills
Timeline
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Brody Ingle

Melbourne,FL

Summary

Accomplished Shift Supervisor at Panera Bread, adept in staff management and workplace safety, significantly improved customer satisfaction through effective team leadership and conflict resolution. Skilled in cash handling and employee training, consistently ensured operational excellence and financial accuracy, enhancing service quality and efficiency. Currently pursuing my dream career is college.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Panera Bread
03.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

Tire Technician

Discount Tire
02.2022 - 07.2023
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Improved customer satisfaction by providing timely and accurate tire services.

Education

MA Certificate - Medical Certificate

Concorde Career Institute
Orlando, FL

South Area Adult Education
Melbourne FL
06.2021

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Cash handling expertise
  • Conflict resolution techniques
  • Team Leadership
  • Team Supervision
  • Staff Supervision

Timeline

Shift Supervisor

Panera Bread
03.2022 - Current

Tire Technician

Discount Tire
02.2022 - 07.2023

MA Certificate - Medical Certificate

Concorde Career Institute

South Area Adult Education

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Brody Ingle