Brody Toft
Morton,IL
Summary
Developed strong customer service and communication skills in high-paced restaurant environment, handling diverse customer needs and resolving conflicts efficiently. Very good with time management and multitasking, ensuring smooth operations and customer satisfaction. Seeking to transition these skills into a new field, focusing on delivering high-quality service and fostering positive interactions.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Perdue's Grill
03.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Restaurant Busser
Perdue's Grill
10.2022 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping and mopping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively and making sure they don't fall behind, doing anything I can to help them remain on task.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Trained new staff in bussing and cleaning procedures.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Education
GED -
Morton High School
Morton, ILSkills
- Customer satisfaction
- Organization
- Guest service
- Cleanliness
- Cash handling
- POS system operation
- Cleaning and sanitizing
- Memory retention
- Adaptability and flexibility
Timeline
Restaurant Server
Perdue's Grill
03.2024 - Current
Restaurant Busser
Perdue's Grill
10.2022 - Current
GED -
Morton High School
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