Bronwen Johnson
Summary
Results-driven professional with a proven track record in coaching and customer service. Skilled in active listening, goal setting, and team collaboration. Committed to fostering client success through tailored support and impactful workshops.
Overview
13
13
years of professional experience
Work History
Success Coach
Goodwill Industries of Kansas
Wichita
11.2023 - Current
- Created individualized client plans to address unique needs and support personal growth.
- Facilitated workshops to enhance job readiness and life skills.
- Provided one-on-one coaching sessions to support client goals.
- Offered resources and referrals for additional support services.
- Conducted workshops on study skills, stress management, time management, and career exploration to enhance client competencies.
- Conducted regular meetings with students to review progress towards meeting goals.
- Guided students in goal setting and decision making to improve academic performance.
Sales Associate
Duluth Trading Company
Wichita
09.2021 - 07.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Assisted customers with product selections and inquiries.
- Educated customers on product features and benefits, enhancing their purchasing decisions.
- Resolved customer complaints professionally, fostering positive customer relationships.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays, ensuring attractive presentation and optimal stock levels.
- Provided feedback on customer preferences to improve offerings.
Assistant Baker
Milkfloat
Wichita
09.2018 - 03.2020
- Assisted in mixing and preparing dough for various baked goods.
- Monitored baking times and temperatures for optimal product quality.
- Collaborated with team members to maintain a clean and organized workspace.
- Followed recipes accurately to ensure consistency in product taste and appearance.
- Packaged finished products for display and customer purchase at the storefront.
- Maintained equipment and tools to ensure safe baking practices in the kitchen.
- Prepared doughs for bread, rolls, muffins, pies, cakes and other baked goods.
Cafe Worker
Watermark Books and Cafe
Wichita
08.2016 - 09.2018
- Prepared high-quality beverages and food items for customers.
- Maintained cleanliness and organization of cafe work areas.
- Provided excellent customer service and resolved inquiries promptly.
- Operated cash register and processed transactions efficiently.
- Collaborated with team members to ensure smooth cafe operations.
- Trained new staff on cafe procedures and customer service standards.
- Assisted in creating a welcoming atmosphere for patrons and visitors.
- Prepared food orders, such as sandwiches, salads, and beverages.
Graduate Teaching Assistant
Wichita State University
Wichita
08.2013 - 05.2016
- Facilitated classroom discussions and engaged students in learning activities.
- Graded assignments and provided feedback to support student development.
- Managed classroom technology, including audio-visual equipment and software tools.
- Communicated with students regarding course expectations and academic resources.
- Graded student assignments and exams, providing feedback on their performance.
- Collaborated with faculty members to develop innovative ways of teaching concepts.
- Maintained accurate records of student attendance and grades in accordance with university policies.
- Conducted weekly office hours to provide academic guidance to students.
Education
Master of Arts - English Language And Literature
Wichita State University
Wichita, KS05-2016
Bachelor of Arts - English Language And Literature
Wichita State University
Wichita, KS05-2015
High School Diploma -
Derby High School
Derby, Kansas05-2003
Skills
- Coaching techniques
- Goal setting
- Customer service
- Resource management
- Problem solving
- Team collaboration
- Communication skills
- Active listening
- Motivation techniques
Timeline
Success Coach
Goodwill Industries of Kansas
11.2023 - Current
Sales Associate
Duluth Trading Company
09.2021 - 07.2024
Assistant Baker
Milkfloat
09.2018 - 03.2020
Cafe Worker
Watermark Books and Cafe
08.2016 - 09.2018
Graduate Teaching Assistant
Wichita State University
08.2013 - 05.2016
Master of Arts - English Language And Literature
Wichita State University
Bachelor of Arts - English Language And Literature
Wichita State University
High School Diploma -
Derby High School