Bronwyn Roebuck
Tallahassee,FL
Summary
Looking for a new opportunity to strengthen existing skills and develop new skills. The experience I have is working in a fast-paced high volume call center.
Interested in pursuing a career as an IT Help Desk Technician. Would love an opportunity to start at a entry level job and gain needed experience/certification.
Overview
11
11
years of professional experience
Work History
Member Engagement Coordinator
BeneLynk
04.2024 - 10.2024
- Met production goals by answering inbound and outbound calls
- Met daily, weekly, and monthly performance metrics.
- Managed approximately 100 incoming and outgoing calls per day
- Received positive feedback for job performance during monthly meetings with supervisor
Production Support Specialist
CivicPlus
06.2021 - 07.2023
- Recorded ordinances for Municipal codes
- Advanced working skills with Microsoft Office Suite
- Filed and organized Supplement folders for Editors daily
- Collaboration with team members in the Support Services department
Receptionist
Visionworks
05.2018 - 04.2021
- Greeted incoming patients
- Checked patients in for appointment
- Answered telephone, sent faxes, made copies
- Verified Insurance Daily
- Scanned medical records
- Prepared Charts
Customer Service Representative
Medicare Supplement Insurance Services
01.2014 - 04.2018
- Made outbound phone calls to seniors turning 65 to find out if they were interested in receiving supplemental coverage to go with their existing Medicare insurance.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Science - Psychology
Valdosta State University
High school diploma -
Cairo High School
Cairo, GASkills
- Data entry
- Customer service
- Active listening
- Team player
- Attention to detail
- Microsoft Office
- Interpersonal skills
- Good work ethic
- Organizational skills
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Contact
Tallahassee FL
Education and Training
Cairo, GA,true,other
Timeline
Member Engagement Coordinator
BeneLynk
04.2024 - 10.2024
Production Support Specialist
CivicPlus
06.2021 - 07.2023
Receptionist
Visionworks
05.2018 - 04.2021
Customer Service Representative
Medicare Supplement Insurance Services
01.2014 - 04.2018
Bachelor of Science - Psychology
Valdosta State University
High school diploma -
Cairo High School
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