BROOK BONNER
San Antonio,TX
Summary
Adaptable, with a versatile background in operations and medical assistance. Known for attention to detail and collaboration, ready to leverage expertise in customer service and reservation management to enhance operational efficiency, and dedicated to helping people. Seeking a job to help me through school and fits with my schedule as best as possible.
Overview
3
3
years of professional experience
Work History
Operations Specialist
Sephora
12.2024 - Current
- Provided excellent customer service at all times while interacting with shoppers.
- Conducted regular shelf-facing activities to maintain a neat appearance in the store's aisles.
- Regularly checked inventory levels of existing stock to determine reorder needs.
- Built displays for new products and promotional materials.
- Received and unpacked shipments, verified contents against invoices, and stocked shelves accordingly.
- Assisted customers in locating merchandise on the sales floor.
- Observed packing operations to verify conformance to specifications.
- Collected, arranged, and input information into database system.
Host
P.F. Changs
10.2024 - 11.2025
- Assisted servers in seating guests by escorting them to their tables.
- Maintained the cleanliness of the lobby area, including wiping down tables and chairs.
- Took reservations over the phone and in person.
- Resolved conflicts between customers when necessary.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Medical Assistant
Orthopedics Performance Institute
05.2023 - 06.2024
- Provided assistance to medical staff in performing minor surgical procedures.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments, and managed patient flow while professionally greeting visitors.
- Kept examination rooms clean, stocked with necessary supplies, and prepared for incoming patients.
- Collected samples from patients for laboratory testing purposes.
- Assisted physicians with patient care by taking vital signs, patient histories, and preparing patients for examinations.
Education
Medical Assinat Diploma -
Southern Careers Institute
San Antonio, TX10.2022
Associate of Arts - Surgical Technology
Concorde Career College
San Antonio, TX02.2027
Highschool Diploma -
Veterans Memorial
San Antonio, TX05.2021
Skills
- Scheduling expertise
- Business forecasting
- Operational efficiency
- Resource planning and scheduling
- Housekeeping coordination
- POS system operation
- Team player
- Verbal and written communication
- Customer engagement
- Stock replenishment
- Patient scheduling
- Immunization administration
- Insurance verification
- Vital signs monitoring
- Check-in coordination
Timeline
Operations Specialist
Sephora
12.2024 - Current
Host
P.F. Changs
10.2024 - 11.2025
Medical Assistant
Orthopedics Performance Institute
05.2023 - 06.2024
Associate of Arts - Surgical Technology
Concorde Career College
Medical Assinat Diploma -
Southern Careers Institute
Highschool Diploma -
Veterans Memorial