BROOK BREWER
Vancouver
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field.
Overview
4
4
years of professional experience
Work History
Assistant Manager
The UPS Store Inc.
Vancouver, WA
06.2025 - Current
- Supervised daily operations, ensuring compliance with company policies and service standards.
- Increased store sales
- Trained and mentored staff to enhance performance and customer service skills.
- Provided excellent customer service by assisting customers with shipping, packaging, printing, and mailbox services.
- Managed inventory levels, optimizing stock management processes for efficiency.
- Operated POS systems and handled cash, credit, and electronic transactions accurately.
- Developed operational strategies to improve workflow and reduce turnaround times.
- Resolved customer inquiries and complaints in a professional and timely manner.
SERVER
Bonaventure Senior Living
Vancouver, WA
09.2023 - 01.2025
- Provided excellent customer service by promptly addressing guest inquiries and resolving complaints.
- Collaborated with kitchen staff to ensure timely and accurate food orders.
- Managed dining room operations, including setting up tables and serving meals to residents.
- Conducted regular safety checks and ensured cleanliness in dining and common areas.
- Collaborated with kitchen staff to accommodate dietary restrictions and preferences of residents.
- Trained new staff on best practices for serving and interacting with elderly residents.
- Maintained accurate records of meal preferences and special requests for efficient service.
TEAM MEMBER
Pizza Hut
Vancouver, WA
06.2023 - 09.2024
- Worked collaboratively in a fast-paced retail environment to enhance customer satisfaction.
- Assisted in maintaining inventory organization and stock management to streamline operations.
- Trained new team members on company policies and procedures to ensure consistency.
- Handled cash transactions and maintained accurate records to ensure financial integrity.
- Provided excellent customer service by effectively addressing inquiries and resolving issues.
SERVER/DISHWASHER
Bonaventure Senior Living
Vancouver, WA
10.2022 - 06.2023
- Assisted in food preparation and dishwashing, ensuring timely delivery of orders during peak hours.
- Participated in weekly staff meetings to discuss menu changes and improve service techniques.
- Implemented health and safety procedures to maintain a hygienic work environment in the kitchen and dining areas.
Education
HIGH SCHOOL DIPLOMA -
Prairie HighSchool
Vancouver, WA06-2024
Skills
- Customer service
- Problem-solving
- Attention to detail
- Adaptability
- Cash handling
- Inventory management
- Multitasking
- Computer Proficiency
- Leadership
- Organization
- Customer relations
- Staff training and development
- Customer rapport
- Retail operations management
- Licenses Notary Public
Timeline
Assistant Manager
The UPS Store Inc.
06.2025 - Current
SERVER
Bonaventure Senior Living
09.2023 - 01.2025
TEAM MEMBER
Pizza Hut
06.2023 - 09.2024
SERVER/DISHWASHER
Bonaventure Senior Living
10.2022 - 06.2023
HIGH SCHOOL DIPLOMA -
Prairie HighSchool