Brook Christensen

• Provided expert guidance to clients in selecting the best auto and home insurance coverage based on their unique needs and preferences.
• Delivered exceptional customer service through phone, email, and in-person consultations, addressing concerns and ensuring full understanding of policy details.
• Built and maintained strong relationships, ensuring client satisfaction with their policies and facilitating seamless processing of new applications, reviewing renewals, and updating coverage as needed.
• Contributed to team sales growth by consistently identifying opportunities to offer the most appropriate coverage, prioritizing clients' needs over simple transactions.
• Collaborated with underwriters to address and resolve any issues that arose regarding customers' coverage, ensuring that policies were maintained accurately and any discrepancies were promptly corrected.
• Assisted customers in evaluating their situations to determine when filing a claim was necessary, providing clear guidance on the claims process, and helping them understand their coverage options.

Escrow Assistant

Meridian Title Company | Murray, UT | 09/2019 - 12/2022

Further experience details available if needed.