Brook Smith
Moundsville
Summary
I am looking to obtain a full time or part time position. Where I can utilize my skills and contribute to the success of the office.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Reynolds Memorial Hospital
Glendale, WV
08.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Customer Service Representative
The health plan
Wheeling, WV
11.2021 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Made outbound calls to obtain account information.
- Built trusted partnerships through open and interactive communication to earn positive customer feedback.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Fostered strong relationships with current and prospective clients to maintain client retention.
Medical Assistant
Wheeling Hospital
Wheeling, WV
07.2018 - 10.2021
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Monitored office supply use and stock levels and placed replenishment orders.
- Input patient data into system using Sunrise / Micro , adhering to all procedures to keep information private.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Education
Associate of Applied Science - Medical Assisting
West Virginia Northern Community College
Wheeling, WV05.2018
High School Diploma -
John Marshall High School
Glen Dale, WV05.2015
Skills
- Call Documentation
- Creative Problem Solving
- Understanding Customer Needs
- Verbal and Written Communication
- Data Entry
- Customer Service
- Calm and Professional Under Pressure
- People Skills
- Team Building
- Friendly, Positive Attitude
- Critical Thinking
- Microsoft Office
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- Direct patient care
Education and Training
Certified Medical Assistant through NHA
BLS Certified
Timeline
Medical Assistant
Reynolds Memorial Hospital
08.2022 - Current
Customer Service Representative
The health plan
11.2021 - 06.2022
Medical Assistant
Wheeling Hospital
07.2018 - 10.2021
Associate of Applied Science - Medical Assisting
West Virginia Northern Community College
High School Diploma -
John Marshall High School