Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Brook Smith

Moundsville

Summary

I am looking to obtain a full time or part time position. Where I can utilize my skills and contribute to the success of the office.

Overview

7
7
years of professional experience

Work History

Medical Assistant

Reynolds Memorial Hospital
08.2022 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Customer Service Representative

The health plan
11.2021 - 06.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Made outbound calls to obtain account information.
  • Built trusted partnerships through open and interactive communication to earn positive customer feedback.
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Fostered strong relationships with current and prospective clients to maintain client retention.

Medical Assistant

Wheeling Hospital
07.2018 - 10.2021
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Monitored office supply use and stock levels and placed replenishment orders.
  • Input patient data into system using Sunrise / Micro , adhering to all procedures to keep information private.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Education

Associate of Applied Science - Medical Assisting

West Virginia Northern Community College
Wheeling, WV
05.2018

High School Diploma -

John Marshall High School
Glen Dale, WV
05.2015

Skills

  • Call Documentation
  • Creative Problem Solving
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Data Entry
  • Customer Service
  • Calm and Professional Under Pressure
  • People Skills
  • Team Building
  • Friendly, Positive Attitude
  • Critical Thinking
  • Microsoft Office
  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Clinical documentation
  • Direct patient care

Education and Training

Certified Medical Assistant through NHA

BLS Certified

Timeline

Medical Assistant

Reynolds Memorial Hospital
08.2022 - Current

Customer Service Representative

The health plan
11.2021 - 06.2022

Medical Assistant

Wheeling Hospital
07.2018 - 10.2021

Associate of Applied Science - Medical Assisting

West Virginia Northern Community College

High School Diploma -

John Marshall High School

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Brook Smith