Kimberly Williams
Humble,TX
Summary
Highly organized and detail-oriented customer service agent and medical assistant .With more than 3 years of Medical experience and more than 2 years of working from home experience supplying thorough ,and organized administrative support in a timely manner. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer/Patient a positive and memorable experience. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
TEXAS FAMILY CLINIC
Houston, TX
05.2021 - Current
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
REMOTE WORK AT HOME AGENT
Conduent Call Center
Houston, TX
10.2022 - 05.2024
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Actively participated in developing strategies for improving customer relations.
- Adhered strictly to company policies regarding confidentiality of client information.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Maintained high level of communications and marketing skills by participating in professional activities.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
CARGO SCREENER
Air General
Humble, TX
08.2018 - 04.2020
- Conducted interviews with potential participants in order to determine eligibility criteria.
- Provided support to research personnel throughout the screening process.
- Inspected containers for proper loading, sealing and labeling.
- Coordinated with customers regarding air freight requirements.
- Unloaded and loaded cargo from aircrafts according to weight distribution.
Education
Some College (No Degree) - CERTIFICATE MEDICAL ASSISTANT
Fortis Institute - HOUSTON
Windsor Mill, MDSkills
- Payment Collection
- Inventory Management
- Patient-focused care
- Procedure Assistance
- Phone Etiquette
- Goal-Oriented
- Appointment Scheduling
- Call handling
- File Maintenance
- Customer Service
- De-Escalation Techniques
- Direct Sales
- Quality Control
- Call Documentation
- Regulatory Compliance
- MS Office
- Time management abilities
- LiveChat Messaging
- Call Center Operations
- Inbound Call Management
- Problem Resolution
- Remote Office Availability
- Analytical Skills
- Interpersonal Skills
- Interpersonal abilities
- Interpersonal Communication
- Organizational Skills
- Networking
- Microsoft Office
- Leadership
Certification
CCMA CERTIFIED
CPR CERTIFIED
PHLEBOTOMY TECHNICIAN
Timeline
REMOTE WORK AT HOME AGENT
Conduent Call Center
10.2022 - 05.2024
Medical Assistant
TEXAS FAMILY CLINIC
05.2021 - Current
CARGO SCREENER
Air General
08.2018 - 04.2020
Some College (No Degree) - CERTIFICATE MEDICAL ASSISTANT
Fortis Institute - HOUSTON
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