BROOKE ALEXANDER
Charlotte,NC
Overview
4
4
years of professional experience
Work History
FRONT OF HOUSE MANAGER
CITY BARBECUE
CHARLOTTE
03.2024 - Current
- Utilized problem-solving skills to quickly resolve customer complaints or issues
- Monitored customer feedback and complaints and delivered prompt and satisfactory resolutions
- Promoted a positive work environment by encouraging collaboration among team members
- Performed opening and closing procedures and side work duties according to station rotation assignment.
SHIFT TEAM LEAD
INSOMNIA COOKIES
CHARLOTTE
09.2023 - 01.2024
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols
- Monitored employee performance to ensure compliance with company policies and procedures
- Decorated cakes with icing, sprinkles, and other edible decorations
- Checked baked goods periodically during the baking process to ensure desired results were achieved.
ATHLETIC TRAINING SHADOWING
UNC CHARLOTTE
CHARLOTTE
06.2023 - 09.2023
- Monitored athletes' health and fitness levels, including hydration and nutrition
- Created rehabilitation programs for athletes recovering from injury
- Performed therapeutic treatments such as taping, scrapping, massage, ice packs and heat therapy
- Conducted research on new practices and technologies related to athletic training
- Ensured compliance with state regulations regarding sports medicine management procedures
- Kept up-to-date with current trends in sports medicine through continuing education courses.
UTOP MENTOR
UNC CHARLOTTE
CHARLOTTE
06.2023 - 08.2023
- Mentor and lead incoming freshman to get transitioned properly to the new college environment, this is so that they are prepared for semesters to follow with campus resources
- Mentors are to connect with students by helping to find an adequate balance in personal relationships, building social skills, and developing positive academic habits.
SHIFT LEAD
SWEET CRUNCH WAFFLES
CHARLOTTE
08.2022 - 03.2023
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly
- Adhered to food safety standards when storing and preparing foods
- Cleaned kitchen equipment, surfaces, utensils, and dishes
- Supervised and trained kitchen staff on proper preparation techniques
- Checked quality of ingredients before use in order to ensure freshness.
BARISTA SHIFT LEAD
CLEAN JUICE
APEX
09.2020 - 06.2022
- Helped to maintain a certain standard of perfection at the store during my shift
- Helped create the schedules and manage the orders when we received them
- Trained and supervised new workers when they would come
- Generated a friendly atmosphere by encouraging employees to greet and speak to customers
- Whenever there was an issue or a question, I would be the one to step in and help out
- Engendered customer loyalty by remembering personal preferences and allergy information.
Education
Exercise Science
University of North Carolina at Charlotte
Leadership And Involvement
- University transitional opportunities program (UTOP), Charlotte, North Carolina, MENTOR and MENTEE, 07/2022 - 08/2022, Functioned as a mentor for incoming freshman and provide leadership and guidance to them as well as help adjust them to college life. Mentee most voted for an award, Seminar retreats to learn career building skills, College success in transitioning from high school to college
- Curl Conversation, Charlotte, North Carolina, FUNDRAISER CHAIR, 08/2022 - 12/2023, Helped raise the organizations funds to support the future of the organization as well as give back to the community, Focuses on raising the amount of funds needed to meet the team's budget, Presents reports on proposed fundraising activities, Think of and organize events to build the organizations status and profits
Timeline
FRONT OF HOUSE MANAGER
CITY BARBECUE
03.2024 - Current
SHIFT TEAM LEAD
INSOMNIA COOKIES
09.2023 - 01.2024
ATHLETIC TRAINING SHADOWING
UNC CHARLOTTE
06.2023 - 09.2023
UTOP MENTOR
UNC CHARLOTTE
06.2023 - 08.2023
SHIFT LEAD
SWEET CRUNCH WAFFLES
08.2022 - 03.2023
BARISTA SHIFT LEAD
CLEAN JUICE
09.2020 - 06.2022
Exercise Science
University of North Carolina at Charlotte
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