Resourceful Front of House Manager with experience in Customer Service. Committed to forging strong customer relationships and ensuring satisfactory problem resolutions. Skilled in active listening and effective verbal and written communication.
Overview
5
5
years of professional experience
Work History
Front of House Manager
Build a Donut Bakery
06.2023 - Current
Adhered to safe work practices, food safety regulations, and corporate guidelines.
Collaborated with owner to create seasonal drinks and promotional offers.
Utilized upselling techniques to maximize revenue and to build customer base.
Maintained a friendly and welcoming environment for customers and staff.
Created connections with customers.
Performed cash handling activities and secured bank deposits.
Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Volunteer
Deer Run Camps & Retreats
06.2021 - 08.2021
Helped staff members with facilitating activities for kids.
Maintained a clean and safe environment.
Used strong communication skills to keep things running smoothly and safely.