Brooke Allen
Houston,TX
Summary
Meticulous Assistant Community Manager specializing in payment processing and database administration. Committed to ensuring tenant satisfaction while maintaining accurate financial records and fostering strong resident relationships.
Overview
7
7
years of professional experience
Work History
Assistant Community Manager
Morgan Group
11.2022 - Current
- Assisted in managing daily operations of residential community, ensuring resident satisfaction and engagement.
- Coordinated communication between residents and management, addressing inquiries and resolving issues promptly.
- Supported leasing activities by preparing marketing materials and conducting property tours for prospective tenants.
- Implemented community events to foster resident relationships and enhance overall living experience.
- Monitored maintenance requests, collaborating with vendors to ensure timely resolution of service issues.
- Developed and maintained resident database using property management software for accurate record-keeping.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
Assistant Community Manager
AMLI Residential
08.2019 - 11.2022
- Analyzed resident feedback to identify areas for improvement, contributing to strategic planning initiatives.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
- Evaluated property conditions and recommended improvements.
- Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Produced reports about community activities to keep owners, directors and property managers informed.
Education
Bachelor of Science - Psychology
University of Houston - Downtown
Houston, TXGeneral Education And ESL Certification - Education
University of Houston - Downtown
Houston, TXSkills
- Property management
- Payment processing
- Records and database administration
- Deposit accounting
- Meticulous and detail-oriented
- Strong interpersonal skills
- Yardi software proficiency
- Analytics reporting
- Financial records oversight
- Resident relations
- Financial budgeting and reporting
- Property inspections
- Vendor management
- Payment management
- Schedule planning
- Daily operations management
- CRM software
- MS office suite
- Price structuring
- Multitasking and organization
Timeline
Assistant Community Manager
Morgan Group
11.2022 - Current
Assistant Community Manager
AMLI Residential
08.2019 - 11.2022
Bachelor of Science - Psychology
University of Houston - Downtown
General Education And ESL Certification - Education
University of Houston - Downtown