Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Anderson

Seattle,WA

Summary

Passionate craft beer enthusiast with over 15 years of experience in customer service and restaurant operations. Proven ability to create exceptional guest experiences through attentive, knowledgeable service and a deep appreciation for craft brewing. Skilled at thriving in fast-paced, high-volume environments while consistently delivering top-tier hospitality. Adept at guiding guests through beer selections and creating a welcoming, memorable atmosphere.

Overview

12
12
years of professional experience

Work History

Barista

Stone's Throw Coffee & Market
04.2025 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Beertender

Last Drop Bottle Shop
10.2022 - Current
  • Passionate about craft beer, with extensive knowledge of diverse styles, brewing processes, and trends, creating a personalized and informed experience for customers.
  • Maintained a clean and organized bar area, ensuring a welcoming and safe environment for patrons.
  • Managed cash and credit transactions accurately, handling high-volume orders efficiently.
  • Provided exceptional customer service, fostering repeat business and positive word-of-mouth.
  • Ensured proper beer pouring techniques, preserving quality and enhancing the customer experience.

Volunteer Crisis Phone Counselor

Crisis Connections
07.2023 - Current
  • Provides immediate emotional support and crisis intervention, conducting thorough assessments to prioritize emergent needs and offer relevant resources to callers
  • Conducts thorough assessments of callers' needs, offering tailored resources and referrals to community services, ensuring holistic support
  • Accurately document interactions and resource recommendations in accordance with best practices

Multiple Roles

Seattle Housing Authority
10.2020 - 03.2025
  • Provided front-line customer service, assisting clients with housing applications, eligibility requirements, and program inquiries.
  • Managed a diverse caseload, ensuring timely processing of documentation, recertifications, and compliance with agency policies.
  • Conducted policy research and analysis to support program improvements and ensure adherence to local and federal housing regulations.

Personal Shopper

Instacart
11.2019 - 12.2022
  • Delivered groceries with a commitment to exceptional service, maintaining an average customer rating of 5 stars

Kitchen Manager

Healthcare Services Group - Ballard Center
02.2019 - 11.2019
  • Managed a team of 20 staff members, coordinating meal preparation and service for 120 long-term care residents, ensuring compliance with state guidelines
  • Developed strong rapport with residents and staff, ensuring dietary needs and personal preferences were met with sensitivity and responsiveness
  • Collaborated with facility administrators and staff to monitor meal quality, timeliness, and resident feedback, ensuring high standards of service

Director of Operations

Zaw Pizza Take & Bake
04.2015 - 09.2018
  • Trained and mentored managers at multiple locations, promoting a culture of accountability and continuous improvement in service delivery
  • Improved store level operations and increased service speed by 25% while simultaneously reducing labor costs by 15%
  • Established scalable processes across supply chain, operations, marketing, and technology, leading to sustainable business growth

Multi-Unit Store Manager

Zaw Pizza Take & Bake
10.2013 - 04.2015

Education

B.A. - Communications

Biola University
La Mirada, CA

Master of Social Work (MSW) -

Eastern Washington University
06.2027

Skills

  • Customer service
  • Extensive craft beer knowledge
  • Barista
  • Multitasking
  • Reliability

Timeline

Barista

Stone's Throw Coffee & Market
04.2025 - Current

Volunteer Crisis Phone Counselor

Crisis Connections
07.2023 - Current

Beertender

Last Drop Bottle Shop
10.2022 - Current

Multiple Roles

Seattle Housing Authority
10.2020 - 03.2025

Personal Shopper

Instacart
11.2019 - 12.2022

Kitchen Manager

Healthcare Services Group - Ballard Center
02.2019 - 11.2019

Director of Operations

Zaw Pizza Take & Bake
04.2015 - 09.2018

Multi-Unit Store Manager

Zaw Pizza Take & Bake
10.2013 - 04.2015

B.A. - Communications

Biola University

Master of Social Work (MSW) -

Eastern Washington University

Similar Profiles

CREATE PROFILE