Brooke Baerwalde
Land O' Lakes,FL
Summary
Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
Seafood Clerk
Publix Supermarket
04.2023 - Current
- Cleaned and sanitized seafood area to preserve products and protect safety of guests.
- Washed floors, walls, coolers and storage shelves.
- Checked quality of products and removed expired items.
- Handled specialty seafood items for packaging and display.
- Cleaned and sanitized equipment, tools and work surfaces.
- Assisted customers with product selection by making recommendations and suggestions based on customer needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Reservation Agent
Walt Disney World Company
03.2022 - 03.2023
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Insurance Agent
Allstate Insurance Co
07.2021 - 03.2022
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Baker
Publix Supermarkets
01.2020 - 04.2021
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Trained and supervised new employees on bakery operations and procedures.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Replenished and rotated food items, following correct food cooling and storage procedures.
Insurance Agent
Esurance Insurance
02.2018 - 12.2019
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
Baker
Publix Supermarkets
01.2015 - 02.2018
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Education
High School Diploma -
Steinbrenner High School
Lutz, FL05.2011
Skills
- Sanitizing Surfaces
- Rotating Products
- Estimating Demand
- Fixing Displays
- Health Code Standards
Timeline
Seafood Clerk
Publix Supermarket
04.2023 - Current
Reservation Agent
Walt Disney World Company
03.2022 - 03.2023
Insurance Agent
Allstate Insurance Co
07.2021 - 03.2022
Baker
Publix Supermarkets
01.2020 - 04.2021
Insurance Agent
Esurance Insurance
02.2018 - 12.2019
Baker
Publix Supermarkets
01.2015 - 02.2018
High School Diploma -
Steinbrenner High School
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