Elizabeth Bailey
Kingsport,TN
Summary
Dynamic customer service professional with a proven track record at Advanced Call Center Technologies LLC, excelling in complaint resolution and active listening. Skilled in Microsoft Excel and adept at managing high-stress situations, I foster customer loyalty through empathetic communication and effective problem-solving, ensuring satisfaction and repeat business.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lead Teacher
Kingsport City Schools
08.2021 - 06.2022
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
Teacher's Assistant
Sullivan County Schools
08.2020 - 05.2021
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
Courier
Quest Diagnostics
01.2017 - 05.2019
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
Education
Associate Of Applied Science - Early Childhood Education
Northeast State Community College
Blountville, TN05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Call management
- Team development
- Documentation
- Microsoft PowerPoint
- Research
- Account management
- Account updating
- Reading comprehension
- Spreadsheets
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
06.2022 - Current
Lead Teacher
Kingsport City Schools
08.2021 - 06.2022
Teacher's Assistant
Sullivan County Schools
08.2020 - 05.2021
Courier
Quest Diagnostics
01.2017 - 05.2019
Associate Of Applied Science - Early Childhood Education
Northeast State Community College