Brooke Baker
Brooksville,FL
Summary
Professional registration expert with solid history in ensuring efficient and accurate registration processes. Known for reliability, flexibility in adapting to changing needs, and focus on team collaboration and achieving results. Skilled in data entry, customer service, and problem-solving while maintaining high standard of work.
Overview
5
5
years of professional experience
Work History
Assistant Manager
The Ice Cream Barr
Brooksville, FL
11.2025 - Current
- Train and mentor employees to maintain high standards for cleanliness, efficiency, customer service, and daily operations
- Assist with employee scheduling
- Monitor and manage inventory to maintain product availability
- Conduct employee interviews and assist with evaluating candidates
Sounds and Media Director
Brooksville Community Church
Brooksville, FL
08.2025 - Current
- Provide administrative support through calendar management, guest reception, and phone call coordination
- Coordinate volunteer background checks to support compliance with safety protocols
- Operate the soundboard during weekly services
- Edit videos for events and online content
- Maintain and regularly update the church website to provide accurate information
Registration Specialist
Lehigh Valley Health Network
Bethlehem, PA
09.2022 - 07.2025
- Welcomed and assisted patients during appointment registration, contributing to a positive and supportive service experience.
- Educated patients on insurance coverage and registration requirements, enhancing their understanding and facilitating informed decision-making.
- Scanned insurance cards and patient identification documents and maintained accurate patient records in Epic.
- Reviewed daily schedules to identify conflicts and collaborated with colleagues to resolve scheduling issues, ensuring seamless operations.
- Organized office workspaces and materials, streamlining workflow and enabling efficient daily operations.
Social Director
Sacred Heart Assisted Living
Northampton, PA
11.2021 - 07.2022
- Coordinated weekly and monthly events
- Liaised between Executive Director and residents to facilitate clear communication and effectively address resident needs.
- Maintained organized, comfortable, engaging environment for residents, visitors, and staff, ensuring a positive experience.
Activities Assistant
Sacred Heart Assisted Living
Northampton, PA
05.2021 - 11.2021
- Designed and facilitated daily social activities
- Adapted activities and implemented engaging programming, enhancing resident participation within health and event restrictions.
Education
Bachelor of Science - Psychology, Addictions Counseling
Indiana Wesleyan University
Marion05-2021
Skills
- Administrative Support
- Schedule Coordination
- Patient registration
- Customer Service
- Interviewing and Candidate Evaluation
- Employee Training and Mentoring
- Appointment management
- Problem-Solving
Timeline
Assistant Manager
The Ice Cream Barr
11.2025 - Current
Sounds and Media Director
Brooksville Community Church
08.2025 - Current
Registration Specialist
Lehigh Valley Health Network
09.2022 - 07.2025
Social Director
Sacred Heart Assisted Living
11.2021 - 07.2022
Activities Assistant
Sacred Heart Assisted Living
05.2021 - 11.2021
Bachelor of Science - Psychology, Addictions Counseling
Indiana Wesleyan University