Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
INVOLVEMENT
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Brooke Benjamin

Spokane,USA

Summary

Driven Criminology + History major seeking work and professional opportunities

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative and Referee

Rudolf Fitness Center
09.2023 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Wildland Firefighter

Idaho Dept. Of Lands
05.2024 - 08.2024
  • I was an engine crew member focusing on initial attack with the goal of keeping fires at 10 acres or less. My goal was to protect and preserve important endowment timber as well as millions of acres of private forestland.

Teacher’s Assistant

Scuola Santa Maria Degli Angeli
02.2024 - 04.2024
  • Aiding in a teacher’s classroom of second-year high school students.
  • Helping students learn and refine their English speaking skills.

Baker

Crumbl Cookies LLC
05.2021 - 05.2022
  • Mixing ingredients with industrial mixers, baking, topping and decorating cookies, serving and presenting merchandise
  • Handling money and receipts, counting till

Sales Associate

PacSun Clothing
11.2021 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Arts - History, Criminology

Gonzaga University
Spokane, WA
05.2026

Skills

  • Software Google Drive functions, Microsoft Word functions, CapCut
  • CPR training/basic first aid certified by Idaho Dept of Lands
  • Platforms Instagram, Facebook, LinkedIn
  • Languages English, Elementary-level Italian
  • Customer service
  • Critical thinking
  • Active listening
  • Computer proficiency

Affiliations

Phi Alpha Theta National History Honors Society, Spokane, WA: High level research on historical topics of interest, synthesizing and publicly presenting original research


Senior Class Senator in Gonzaga Student Body Association, Spokane, WA: Elected senate representative for the Senior class of students (graduating in May 2026) at Gonzaga University. Writing, sponsoring, and addressing bills in student government.


Certification

  • CPR and First Aid License - exp. June 2026

Languages

English
Native or Bilingual
Italian
Limited Working

Timeline

Wildland Firefighter

Idaho Dept. Of Lands
05.2024 - 08.2024

Teacher’s Assistant

Scuola Santa Maria Degli Angeli
02.2024 - 04.2024

Customer Service Representative and Referee

Rudolf Fitness Center
09.2023 - 03.2025

Sales Associate

PacSun Clothing
11.2021 - 02.2022

Baker

Crumbl Cookies LLC
05.2021 - 05.2022

Bachelor of Arts - History, Criminology

Gonzaga University

INVOLVEMENT

Gonzaga University Mock Trial Team

  • Compete against teams from other universities around the country with nationally recognized mock trial program.
  • Collaborate with teammates to prepare and organize large amount of case materials for trial.
  • 1st Runner Up for the 2025 Seattle Regional Tournament

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