Brooke Bergin
Bend,OR
Summary
Confident regional operations manager with vibrant and outgoing personality. Several years of experience leading, organizing, and managing large, diverse teams in the UV Tanning industry. Dedicated to representing companies well at all times while driving forward performance. Committed regional operations manager, driving teams' performance, productivity and customer service excellence. Expertise in partnership cultivation and long-term revenue-generating strategies. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Regional Operations Manager
Tan Republic
Bend, OR
07.2020 - 05.2024
- Created performance reviews for staff members based on established criteria.
- Ensured compliance with all applicable laws and regulations regarding operational activities.
- Developed and implemented policies and procedures to improve operational efficiency.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
- Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
- Developed training programs designed to enhance employee knowledge of operational processes and procedures.
- Managed inventory levels within the region to ensure sufficient supplies were available at all times.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Skills
- Inventory Monitoring
- Standard Operating Procedures
- Facility Management
- Sales Support
- Logistics Oversight
- Client Relations
- Schedule Management
- Inventory Control
- Employee Motivation
- Decision-Making
- Conflict Mediation
- Workforce training
- Team Leadership
- Social Media Marketing
- Staff Management
- Staff Training
- Multi-site operations
- Customer Retention
- Marketing
- Performance reporting
References
References available upon request.
Timeline
Regional Operations Manager
Tan Republic
07.2020 - 05.2024
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