Brooke Bethell
Sherwood,AR
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains a focused and positive attitude in high-pressure situations and fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Park Grill
Little Rock, AR
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage payments, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Supervisor
TCBY
North Little Rock, AR
01.2022 - 06.2023
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Prepared food orders for sale
- Prepared cakes for decoration
Team Member
Taco Bell
Sherwood, AR
01.2021 - 06.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
North Little Rock High School
Skills
- Strong work ethic
- Exceptional customer service
- Menu memorization
- Food safety understanding
- Order accuracy
- Suggestive selling
Certification
- Food Safety Certification, Serve Safe - 2022-2025
Timeline
Server
Park Grill
05.2023 - Current
Supervisor
TCBY
01.2022 - 06.2023
Team Member
Taco Bell
01.2021 - 06.2022
High School Diploma -
North Little Rock High School