Brooke Bethell
North Little Rock,AR
Summary
An enthusiastic and reliable professional taking pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains a focused and positive attitude in high-pressure situations and fast paced environments ready to leverage these skills in Australia's vibrant work culture during a working holiday, seeking to explore new challenges and opportunities
Overview
3
3
years of professional experience
Work History
Server
Loca Luna Restaurant & Bar
Little Rock, AR
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
Server
Park Grill
Little Rock, AR
05.2023 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Explained menu items and suggested appropriate options for food allergy concerns
- Established rapport with regular customers, fostering loyalty through exceptional service
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations
Supervisor
TCBY Frozen Yogurt
North Little Rock, AR
01.2022 - 06.2023
- Completed store opening and closing procedures and balanced tills
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Trained new employees and delegated daily tasks and responsibilities
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations
- Prepared food orders for sale
- Prepared cakes for decoration
Education
High School Diploma -
North Little Rock High School
North Little Rock, AR05-2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Multitasking
- Teamwork and collaboration
- Cash Handling
Timeline
Server
Loca Luna Restaurant & Bar
10.2024 - Current
Server
Park Grill
05.2023 - Current
Supervisor
TCBY Frozen Yogurt
01.2022 - 06.2023
High School Diploma -
North Little Rock High School
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