Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooke Birge

Lake Charles,LA

Summary

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Lake Charles Memorial Health System
12.2023 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.

Family Nanny

Nannying
03.2020 - 12.2023
  • Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
  • Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self-regulation.
  • Fostered a safe and loving environment for a child with special needs exercising skills in patience, attention to detail, and de-escalation.
  • Lovingly cooked, cleaned, played with, transported, educated, and cared for five children, ages 6 weeks to 13 years old, up to 10 hours, 5 days a week.

Document Control Specialist

Isc Constructors
02.2017 - 11.2019
  • Prioritized efficiency and organization for all internal documents, forms, and paperwork to maintain compliance on a daily basis.
  • Utilize database and software systems to log information for at least 200 files per day and ensure data entry is accurate and complete.
  • Ensure data entry accuracy by utilizing Excel to identify and remove discrepancies.
  • Process large quantities of data by using excellent typing skills of 70 words per minute.

Education

Certificate -

Accelerated Academy Dental Assisting
Lake Charles, LA
01-2022

Penn Foster
Scranton, PA
01-2014

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Medical terminology
  • Problem-solving
  • Multitasking and organization
  • Ability to multitask and maintain strong attention to detail
  • Appointment scheduling
  • Registration and admissions

Certification

  • Certified Dental Assistant
  • Certified Dental Radiography
  • CPR Certified

Timeline

Patient Access Representative

Lake Charles Memorial Health System
12.2023 - Current

Family Nanny

Nannying
03.2020 - 12.2023

Document Control Specialist

Isc Constructors
02.2017 - 11.2019

Certificate -

Accelerated Academy Dental Assisting

Penn Foster

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