Brooke Blackmon
New Orleans
Summary
-Dynamic hospitality professional skilled in managing high-volume dining environments. Expertise in relationship management, effective communication, and training new staff, contributing to seamless operations and enhanced guest satisfaction.
-Dedicated server with a proven track record in exceptional customer service and guest engagement. Known for maintaining cleanliness standards and order accuracy, ensuring a welcoming dining experience.
-Diligent Server/Bartender with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
-Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.]
-Talented Server and Bartender bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Zea Rotisserie & Bar
Baton Rouge, LA
10.2022 - 04.2023
- Provided exceptional customer service, ensuring timely and accurate order delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Collaborated with kitchen staff to ensure seamless food preparation and presentation.
- Trained new servers on menu offerings and restaurant protocols, fostering team efficiency.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
- Implemented upselling techniques, contributing to increased average ticket sales.
- Managed multiple tables simultaneously, prioritizing tasks for optimal service flow.
- Assisted in inventory management, ensuring adequate stock levels for smooth operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server/Bartender
New Orleans Steak
Harvey, LA
10.2022 - 03.2023
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours to maximize restaurant productivity.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu offerings and service protocols to enhance team performance.
- Implemented upselling techniques that increased average check totals through effective menu knowledge.
- Assisted in inventory management by tracking stock levels and placing orders as needed.u
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Contributed to inventory management by monitoring stock levels.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Streamlined order-taking process to minimize wait times for diners.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Childcare Provider
YMCA Greater New Orleans
Belle Chasse, LA
09.2018 - 06.2022
- Supervised daily activities, ensuring a safe and engaging environment for children.
- Developed and implemented age-appropriate educational programs to enhance learning outcomes.
- Collaborated with parents to communicate child progress and address concerns effectively.
- Facilitated group activities promoting social skills, teamwork, and creativity among children.
- Monitored behavior and provided guidance to support emotional development and conflict resolution.
- Maintained cleanliness and organization of play areas, adhering to health and safety standards and sanitation protocols. This enures a healthy environment for developing children.
- Assisted in training new staff on childcare protocols and best practices for child engagement.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Assisted in potty training and other daily hygiene activities to support child development.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Worked with children to develop good cognitive, physical and language skills.
Server/Bartender
Oak Oven
Harahan, LA
11.2023 - 07.2024
Education
Bachelor of Science - Pre-med
LSU
Baton Rouge, LA05-2027
Bachelor of Science - Pre-med
Delgado Community College
New Orleans, LA05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Order accuracy
- High volume dining
- Food running
- Supply restocking
- Table bussing
- Allergy awareness
- Relationship management
- Dining area maintenance
- Beverage preparation
- Item promotion
- Food sales and promotion
- Food station setup
- Food and beverage pairings
Accomplishments
- Streamlined Zea's bar area, leading to more efficient waiting times.
- Improved team productivity with morale-boosting incentives.
Certification
- First Aid/CPR Certified
- Achieved Food Safety Certification
- Achieved Responsible Vender Certification
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Cooking
- Video Gaming
- App Development
- Web Development and Design
- Gardening
- Playing Sports
- Hiking
- Camping
- Kayaking
- Running
- Animal Care
- Astrology
- Home Improvement
- Knitting and Crocheting
- Participating in local clean-up initiatives
- Reading
- Volunteering at local animal shelters and rescue organizations
- Fashion and Style
- I like looking at the stars and learning about constellations
- Personal Development and Self-Improvement
- Watching Movies and TV Shows
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Participating in cultural exchange programs and homestays
- Food Tourism
- Backpacking and Hiking
- I enjoy cooking for friends and family gatherings
- Home Brewing
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Pilates
- Mindfulness Practices
- Team Sports
- Yoga
- Interior Design
- Photography/Editing
- Fashion
- Creative Writing
Timeline
Server/Bartender
Oak Oven
11.2023 - 07.2024
Server
Zea Rotisserie & Bar
10.2022 - 04.2023
Server/Bartender
New Orleans Steak
10.2022 - 03.2023
Childcare Provider
YMCA Greater New Orleans
09.2018 - 06.2022
Bachelor of Science - Pre-med
LSU
Bachelor of Science - Pre-med
Delgado Community College