Brooke Bosier

From August 2005, I have worked in mortgage servicing at Wells Fargo, gaining experience in various roles. I started with customer service where I answered calls from customers; discussing payments, escrow, internet inquiries, supervisor requests and other servicing questions. From here I moved to Hotline assistance, assisting other Wells Fargo employees with mortgage customer inquiries. I then supported customers in obtaining executive-level assistance at the Office of the President. During my time with the Office of the President I also assisted with inquiries directly from government entities such as the Office of the Comptroller of the Currency, Consumer Financial Protection Bureau and Attorney Generals. From September 2012 to present I have supported paralegals and attorneys in Servicing Litigation Support, executing and filing discovery documents and providing testimony in litigated matters.