Brooke Boylan
Chico,CA
Summary
Professional leader specializing in daily operations management and team coordination. Demonstrated success in fostering collaboration and achieving results in fast-paced environments. Expertise in problem-solving and conflict resolution enhances overall workflow efficiency. Recognized for reliability and proactive adaptability to evolving demands.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
Chico, CA
04.2021 - Current
- Trained new employees while delegating daily tasks and responsibilities.
- Executed store opening and closing procedures, ensuring balanced tills.
- Managed cash handling processes to maintain accuracy and minimize discrepancies.
- Addressed and resolved customer inquiries and concerns promptly.
Elderly Caregiver
Home Instead Senior Care Home
Chico, CA
05.2024 - 09.2024
- Provided companionship and emotional support to elderly patients.
- Maintained cleanliness of living spaces, ran errands, and managed laundry tasks.
- Conducted weekly grocery shopping to ensure adequate supplies.
- Supported personal hygiene routines, focusing on bathing, grooming, and dressing.
Student Counselor
Phoenix Ranch Private School
Simi Valley, CA
04.2021 - 12.2022
- Enhanced student well-being by providing individualized support and guidance through regular counseling sessions.
- Collaborated with school leaders to develop policies that support diversity, inclusion, and equity initiatives within the educational environment.
- Promoted a positive school culture by organizing workshops on topics like stress management, time management, and effective communication skills.
- Fostered strong relationships with community organizations to enhance the range of resources available for supporting student growth both inside and outside the classroom.
Receptionist
Simi Chiropractic Health Center
Simi Valley, CA
03.2020 - 01.2021
- Welcomed visitors and customers with professionalism, delivering knowledgeable assistance.
- Confirmed appointments and updated client records to maintain accurate information.
- Answered phone promptly, directing calls to appropriate offices.
- Maintained a clean reception area to ensure positive first impressions.
Student Counselor
Rancho Simi Recreation and Park District
Simi Valley, CA
09.2018 - 03.2020
- Enhanced student well-being by providing individualized support and guidance through regular counseling sessions.
- Collaborated with school leaders to develop policies that support diversity, inclusion, and equity initiatives within the educational environment.
- Promoted a positive school culture by organizing workshops on topics like stress management, time management, and effective communication skills.
Restaurant Hostess
Macaroni Grill
Simi Valley, CA
02.2017 - 06.2018
- Managed high-pressure situations, addressing telephone inquiries and in-person guest needs simultaneously.
- Answered customer queries regarding hours, seating, and menu details promptly.
- Maintained an organized waitlist during peak times to optimize guest seating efficiency.
Education
Communications And Marketing
California State University, Chico
Chico, CA05-2025
High School Diploma -
Simi Valley High School
Simi Valley06-2019
Skills
- Communication skills
- Training and mentoring
- Customer orientation
- Interpersonal skills
- Staff management
- Workplace safety
- Team leadership
- Problem solving
- Positive attitude
- Verbal and written communication
- Creative problem solving
- Goal setting
Timeline
Elderly Caregiver
Home Instead Senior Care Home
05.2024 - 09.2024
Shift Supervisor
Starbucks
04.2021 - Current
Student Counselor
Phoenix Ranch Private School
04.2021 - 12.2022
Receptionist
Simi Chiropractic Health Center
03.2020 - 01.2021
Student Counselor
Rancho Simi Recreation and Park District
09.2018 - 03.2020
Restaurant Hostess
Macaroni Grill
02.2017 - 06.2018
Communications And Marketing
California State University, Chico
High School Diploma -
Simi Valley High School