Brooke Brower

Girard,PA

Summary

Highly competent Practice Assistant with experience in healthcare administration and patient coordination. Strengths include strong communication skills, meticulous organization, and adeptness at multitasking. Demonstrated positive impact through improved efficiency in office management and patient care coordination processes. Possess knowledge of medical terminologies and procedures along with a keen ability to adapt quickly to new software systems.

I start school with UPMC School of Nursing this fall. My start date is set for September 2, 2025.

Overview

year of professional experience

Work History

Practice Assistant

OBGYN Associates of Erie

Erie, PA

04.2024 - Current

Maintained confidentiality when handling sensitive medical information or discussing patient cases with colleagues.
Facilitated communication between patients, physicians, and other healthcare professionals.
Ensured that all equipment was in good working order by performing regular maintenance checks.
Greeted patients upon arrival, collected medical history, and verified insurance coverage.
Maintained accurate records of patient information in accordance with HIPAA regulations.
Assisted with the implementation of new policies and procedures within the practice.
Provided assistance with documentation required for insurance claims processing.
Processed payments and maintained financial records related to billing and collections.
Scheduled appointments, answered phones, and responded to emails in a timely manner.
Answered questions from patients regarding their treatment plans or medications prescribed by physicians.
Managed daily operations including filing paperwork, managing calendars, and scheduling meetings.
Assisted with the preparation of patient charts for upcoming appointments.

Front Desk Receptionist

Fairfield By Marriott

Erie, PA

01.2024 - 03.2024

Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Handled cash transactions accurately, balancing the register at the end of each shift.
Responded to customer inquiries via phone, email, and in person.
Monitored visitor access control systems including issuing identification badges when necessary.
Maintained an organized reception area and ensured that all guests were attended to promptly.
Answered incoming calls, directed them to appropriate personnel and took messages.
Greeted customers warmly and made them feel welcome.
Resolved any customer complaints or issues in a timely fashion following established protocols.
Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Monitored and ordered office supplies, ensuring adequate stock levels.

Education

High School Diploma -

Girard High School

Girard, PA

06-2023

Skills

Patient confidentiality
Insurance claims processing
Medical record management
Appointment scheduling
Financial record keeping
Customer relationship management
Effective communication
Problem resolution
Attention to detail

Team collaboration
Policy implementation
Proofreading
File management
Client communication
Fast learner
Writing and editing
Relationship building

References

References available upon request.

Timeline