Keadra Gossett
Nephrology Consultants of GA
AtlAtlanta,GA
18
years of professional experience
Healthcare Coordinator experienced in patient management and administrative support. Delivered superior patient support through effective communication, team collaboration, and adaptability to evolving needs. Focused on optimizing patient outcomes by streamlining scheduling, medical records management, and insurance verification processes.
Work History
Medical Practice Administrator Assistant
7 Years 1 Month- Streamlined patient scheduling processes, enhancing appointment efficiency and reducing wait times.
- Implemented electronic health record systems, improving data accuracy and accessibility for clinical staff.
- Developed training programs for administrative staff, fostering professional growth and improving service delivery.
- Managed budgeting and financial planning, ensuring operational cost control and resource allocation effectiveness.
- Analyzed performance metrics to identify areas for operational improvement, driving strategic decision-making efforts.
- Maintained strict confidentiality in accordance with HIPAA guidelines while managing sensitive patient information throughout various administrative tasks.
- Promoted a culture of continuous improvement by encouraging feedback from both employees and patients on areas needing attention or enhancement.
Customer Service Manager
4 Years 8 Months- Led customer service initiatives to enhance client satisfaction and loyalty.
- Developed and implemented training programs for new team members, improving service quality.
- Analyzed customer feedback to identify trends and improve service offerings.
- Directed strategic planning sessions to align customer service goals with overall business objectives.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Patient Coordinator
5 Years 2 Months- Experienced in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas
Education
Associates Degree - General Studies
- Dean’s List
- GPA: 4.2 GPA
Graduate - Medical Terminology
- Honor Student
- GPA: 3.2 GPA
Skills
Customer service expertise
Task prioritization
Insurance verification
Appointment scheduling
Patient confidentiality
Software proficiency
Timeline
Medical Practice Administrator Assistant
Nephrology Consultants of GA
08.2019 - 09.2026Read More
Customer Service Manager
TJMAXX/Homegoods
09.2014 - 05.2019Read More
Patient Coordinator
West Davis Dental
02.2009 - 04.2014Read More
Cedar Hill High School
Graduate from Medical Terminology
Read More
Rasmussen College
Associates Degree from General Studies
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