Brooke Brown
Memphis,TN
Summary
Hard working Assistant Manager with strong skills in team leadership and decision-making. Proven track record of enhancing operational efficiency and customer satisfaction through effective process improvements.
Overview
5
5
years of professional experience
Work History
Assistant Manager
BrownDog Lodge
Germantown, TN
08.2022 - 03.2026
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Implemented process improvements that increased operational efficiency and customer satisfaction.
- Monitored inventory levels, managing supplies to reduce costs and prevent shortages.
- Assisted in developing marketing strategies that boosted client engagement and retention rates.
- Led team meetings to foster communication, collaboration, and continuous improvement initiatives.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coordinated scheduling and resource allocation to optimize workflow and productivity.
Package Handler
Fed Ex Ground
Salem, VA
05.2021 - 02.2022
- Operated material handling equipment to ensure timely package processing
- Sorted and organized packages for efficient distribution across various routes
- Collaborated with team members to maintain productivity and meet shipping deadlines
- Conducted quality checks to ensure accuracy of shipments and reduce errors
Education
Bachelor of Science - Health Sciences
University of Memphis
Memphis, TN05-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Staff supervision
- Employee scheduling
- Task delegation
- Orientation and training
Timeline
Assistant Manager
BrownDog Lodge
08.2022 - 03.2026
Package Handler
Fed Ex Ground
05.2021 - 02.2022
Bachelor of Science - Health Sciences
University of Memphis