Brooke Cerda
Tehachapi
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
15
15
years of professional experience
Work History
Office Manager
4 Seasons Realty
Tehachapi, CA
01.2019 - Current
- Oversaw daily office operations, ensuring efficient workflow and productivity.
- Managed scheduling for team meetings and client appointments to optimize time management.
- Implemented new filing system, enhancing document retrieval efficiency by streamlining processes.
- Coordinated communication between clients and agents, improving service responsiveness.
- Coordinate move outs & repairs
- Input all rent payments & checks
Waitress/Bartender
Don Perico Mexican Restaurant
Tehachapi, California
08.2017 - 01.2019
- Duties: Service guests in a friendly and courteous manner, take and deliver food and/or beverage orders, receive payments from customers, and assist other service personnel as needed to provide total guest satisfaction. Respond to and address guests concerns in a timely and courteous manner. Clear, clean and prepare areas as needed.
Server
Apple Shed Restaurant
Tehachapi, California
01.2014 - 12.2016
- Duties: Greet, seat, and service guests in a friendly and courteous manner, take and deliver food orders, suggestively sell menu items, receive payments from customers, and assist other service personnel as needed to provide total guest satisfaction. Respond to and address guests concerns in a timely and courteous manner. Clear, clean and prepare areas as needed.
Server
Denny’s
Tehachapi, California
02.2013 - 01.2014
- Duties: Greet, seat, and service guests in a friendly and courteous manner, take and deliver food orders, suggestively sell menu items, receive payments from customers, and assist other service personnel as needed to provide total guest satisfaction. Respond to and address guests concerns in a timely and courteous manner. Clear, clean and prepare areas as needed.
Receptionist
Tehachapi Collision Center
Tehachapi, California
01.2012 - 10.2012
- Duties: Perform a wide variety of tasks including but not limited to; answering telephones, greeting customers, making follow up telephone calls, completing paperwork and creating file, preparing deposits and scheduling appointments. My job duties also included Rental Cars, including paperwork, follow ups, cleaning cars. I sometimes detail vehicles and I used Office software, scanned, faxed and copied documents as needed.
Cashier
Kmart
Tehachapi, California
04.2011 - 07.2011
- Duties: Tend to customers at cash register, attend to store areas such as clothing department if items need to be picked up from the floor and re-shelved, take returns and stock them on shelves, clean up spills near the ice counter, greet customers as they walk in.
Education
High School Diploma -
Tehachapi High School
Tehachapi, CAHigh School Diploma -
Mojave River Academy
Tehachapi, CA06-2011
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager
4 Seasons Realty
01.2019 - Current
Waitress/Bartender
Don Perico Mexican Restaurant
08.2017 - 01.2019
Server
Apple Shed Restaurant
01.2014 - 12.2016
Server
Denny’s
02.2013 - 01.2014
Receptionist
Tehachapi Collision Center
01.2012 - 10.2012
Cashier
Kmart
04.2011 - 07.2011
High School Diploma -
Tehachapi High School
High School Diploma -
Mojave River Academy