BROOKE COLEMAN
Kent,WA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Account Representative
Trelleborg Sealing Solutions
SEATTLE, WA
09.2017 - Current
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Managed account inquiries and resolved issues efficiently, ensuring timely responses.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Developed tailored solutions to meet diverse client needs, driving account retention.
- Mentored junior representatives on best practices for account management and customer engagement.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
Supervisor
Starbucks Coffee
SEATTLE, WA
10.2003 - 12.2018
- Supervised daily operations, ensuring adherence to quality standards and operational procedures.
- Trained and mentored team members in customer service excellence and product knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Conducted performance evaluations, providing constructive feedback to enhance employee development.
- Developed and maintained effective communication channels within the team for improved collaboration.
- Led initiatives to enhance store efficiency, resulting in streamlined workflows and reduced wait times.
- Ensured compliance with health and safety regulations, fostering a safe work environment for staff and customers.
- Analyzed sales data to identify trends, adjusting staffing needs to meet fluctuating demand effectively.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
High School Diploma -
South Seattle Community College
Seattle, WA03.2001
Skills
- Customer engagement
- CRM proficiency
- Customer relationship management
- Account management
- Document management
- Document control
- Goal oriented
- Regulatory compliance
- Data tracking
- Department collaboration
Timeline
Account Representative
Trelleborg Sealing Solutions
09.2017 - Current
Supervisor
Starbucks Coffee
10.2003 - 12.2018
High School Diploma -
South Seattle Community College