Brooke Colley
Fort Smith,AR
Summary
Proven track record in enhancing customer experiences and streamlining operations, notably at Brannon’s Pub and Grill. Expert in cash handling and exceptional customer service, I have significantly improved customer loyalty and operational efficiency. Skilled in fostering team collaboration and managing high-stress situations, my approach has consistently led to increased repeat business and guest satisfaction.
Overview
8
8
years of professional experience
Work History
Server
Anthony’s Italian Restaurant
Fort Smith, AR
12.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bar Manager
Brannon’s Pub and Grill
Fort Smith, AR
10.2019 - 11.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
Customer Service Representative
Uhaul Moving And Storage
Fort Smith, AR
10.2016 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Biology
University of Arkansas
Fayetteville, ARBiology
Westark Community College
Fort Smith, ARBiology
University of Arkansas Fort Smith
Fort Smith, ARHigh School Diploma -
Southside High School
Fort Smith, AR05.1996
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
Anthony’s Italian Restaurant
12.2023 - Current
Bar Manager
Brannon’s Pub and Grill
10.2019 - 11.2023
Customer Service Representative
Uhaul Moving And Storage
10.2016 - 01.2022
Biology
University of Arkansas
Biology
Westark Community College
Biology
University of Arkansas Fort Smith
High School Diploma -
Southside High School