Brooke Contovasilis
Rogers,AR
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Junto Sushi. Proven ability to enhance guest engagement and satisfaction through suggestive selling and meticulous order accuracy. Recognized for maintaining cleanliness standards and fostering collaborative teamwork in high-volume dining environments.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Server
Junto Sushi
Rogers, AR
08.2024 - Current
- Provided exceptional customer service by attentively addressing guest needs and inquiries.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Processed payments efficiently, ensuring accuracy in cash handling and transactions.
- Recommended daily specials to guests, increasing sales through personalized suggestions.
- Handled guest complaints professionally, resolving issues to ensure satisfaction.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Bonefish Grill Restaurants
Rogers, AR
09.2023 - 08.2024
- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Collaborated with team members to maintain efficient table turnover and streamline service operations.
- Accurately processed orders using point-of-sale system to ensure timely delivery of food to guest.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Communicated effectively with kitchen staff to relay special requests and dietary restrictions from guests.
- Resolved guest complaints promptly, ensuring positive experiences and repeat business opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Bartender
MGM Grand Casino
Las Vegas, NV
09.2018 - 03.2020
- Crafted and served innovative cocktails based on customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in training new staff on bar procedures and cocktail preparation techniques.
- Managed inventory levels, restocking supplies to minimize downtime during peak hours.
- Collaborated with team members to streamline service processes for improved efficiency.
- Handled cash transactions accurately, reconciling register at the end of shifts.
- Served high customer volumes during special events, nights, and weekends.
Gogo Dancer/Entertainer
Gogo Mogul
Las Vegas, NV
04.2012 - 10.2019
- Collaborated with choreographers to execute diverse dance routines effectively.
- Adapted quickly to changes in performance schedules and choreography.
- Engaged audiences through dynamic performances, enhancing overall event experience.
- Maintained high energy levels and professionalism during performances and rehearsals.
- Contributed to team cohesion through positive communication and support among dancers.
- Attended workshops to refine skills, ensuring continuous personal development in dance techniques.
- Developed strong relationships with fellow performers and production staff to foster a positive working environment.
Harvest Manager
Dojo Cannaco
Las Vegas, NV
04.2018 - 09.2018
- Supervised daily harvest operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on efficient harvesting techniques and best practices.
- Implemented inventory management systems to track harvested products effectively.
- Analyzed crop yield data to optimize harvesting schedules and resource allocation.
- Improved overall harvest quality with the implementation of rigorous product inspection processes.
Cocktail Waitress
Tuscany Casino
Las Vegas, NV
05.2016 - 12.2016
- Delivered prompt and friendly service to enhance guest satisfaction and overall experience.
- Maintained cleanliness and organization of service areas to ensure efficient operations.
- Collaborated with bartenders to accurately relay drink orders and improve service speed.
- Assisted in training new staff on cocktail menu and customer service protocols.
- Implemented feedback from guests to refine service techniques and address concerns proactively.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
Dancing Dealer/Bartender
Golden Gate Casino Hotel
Las Vegas, NV
10.2013 - 2015
- Dealt various table games, ensuring compliance with gaming regulations and house rules.
- Managed cash transactions, maintaining accurate records for all bets and payouts.
- Provided exceptional customer service, enhancing guest experience during gameplay.
- Monitored player behavior to identify potential issues, ensuring a safe gaming environment.
- Executed dynamic dance performances to engage and entertain diverse audiences.
- Maintained high energy levels during performances, ensuring sustained audience interaction.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Table Games Dealer
Casino Job Center
Las Vegas, NV
07.2010 - 2013
- Dealt various table games including blackjack and poker, ensuring adherence to rules and regulations.
- Provided exceptional customer service, fostering a welcoming atmosphere for players.
- Monitored gameplay for fairness and compliance, addressing discrepancies promptly.
- Assisted players with game rules and strategies, enhancing their overall gaming experience.
- Conducted cash transactions accurately while ensuring security protocols were followed.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
Hostess/Server
Piero Selvaggios Valentino
Las Vegas, NV
06.2009 - 07.2010
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating arrangements.
- Assisted servers with menu knowledge to enhance guest experience.
- Coordinated with kitchen staff to ensure timely food service.
- Accurately processed orders using point-of-sale system to ensure timely food delivery.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Certificate of Graduation - Table Games Dealing
Crescent Dealing School
Las Vegas, NVCertificate of Graduation - Bartending
National Bartending School
Las Vegas High School Diploma - Music
Chaparral High School
Las Vegas, NV06.2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Cleanliness standards
- High volume dining
- Order accuracy
- Quality control
- Food safety practices
- Performance improvement
- Suggestive selling
- Allergy awareness
- Collaborative teamwork
Timeline
Server
Junto Sushi
08.2024 - Current
Server
Bonefish Grill Restaurants
09.2023 - 08.2024
Bartender
MGM Grand Casino
09.2018 - 03.2020
Harvest Manager
Dojo Cannaco
04.2018 - 09.2018
Cocktail Waitress
Tuscany Casino
05.2016 - 12.2016
Dancing Dealer/Bartender
Golden Gate Casino Hotel
10.2013 - 2015
Gogo Dancer/Entertainer
Gogo Mogul
04.2012 - 10.2019
Table Games Dealer
Casino Job Center
07.2010 - 2013
Hostess/Server
Piero Selvaggios Valentino
06.2009 - 07.2010
Certificate of Graduation - Table Games Dealing
Crescent Dealing School
Certificate of Graduation - Bartending
National Bartending School
High School Diploma - Music
Chaparral High School