Brooke Cope
Conroe,TX
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in both front office and back office, recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant
Woodlands Diagnostics
The Woodlands, TX
06.2024 - 04.2025
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Documented notes during patient visits.
- Collected samples from patients for laboratory testing purposes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Community Manager
Wildwood Forest
Spring, TX
12.2022 - 05.2024
- Company Overview: Tipton Group-Spring, TX
- Manage 252 units at a fast paced, high volume community undergoing renovation.
- Duties include maintaining and increasing occupancy and pre-leased numbers, resident retention, delinquency, daily and monthly reporting, pre-walking and final walking units undergoing renovation, marketing, striving for 5-star reviews and getting residents engaged with the community.
- (Awards won for 2023 include: Largest Increase in NOI & Largest Increase in Total Income)
- Tipton Group-Spring, TX
Community Manager
Adara Communities
Spring, TX
05.2022 - 12.2022
- Company Overview: Spring, TX
- Professionally managed inside and outside staff, maintained and exceeded all occupancy and pre-leased goals, worked closely with my assistant on delinquency, created and maintained budget, invoices, daily/monthly reports, made sure every staff member was in compliance with their trainings, made sure all units were designated that needed to be designated for renovation, oversaw all renovation units, walked units to ensure they were being made ready per company standards, walked property to ensure cleanliness and that everything on the exterior and interior was upkept, quality controls for property always completed and submitted on time, posted on social media accounts, marketing, hosted resident events and scheduled food trucks for the property, toured clients and maintained a stellar closing ratio, processed applications and approved for the staff if applicable, sent renewal offers, inputted service requests and called to follow up to ensure they were completed, followed up on leads and ensured all leads were being called back.
- Systems used: YottaReal, LeaseHawk, SightPlan (Waterstone Apartments - 276 units)
- Spring, TX
Community Manager
Knightvest Residential
The Woodlands, TX
04.2019 - 12.2021
- Company Overview: The Woodlands, TX
- Professionally managed inside and outside staff, maintained and exceeded all occupancy and pre-leased goals, worked closely with my assistant on delinquency, created and maintained budget, invoices, reclasses and accruals, daily/monthly reports, made sure every staff member was in compliance with their trainings, made sure all units were designated that needed to be designated for renovation, ordered project paks and oversaw all renovation units, walked units to ensure they were being made ready per company standards, walked property to ensure cleanliness and that everything on the exterior and interior was upkept, quality controls for property always completed and submitted on time, posted on social media accounts, marketing, hosted resident events and scheduled food trucks for the property, toured clients and maintained a stellar closing ratio, processed applications and approved for the staff if applicable, sent renewal offers, inputted service requests and called to follow up to ensure they were completed, followed up on leads and ensured all leads were being called back.
- Systems used: Onesite, Knock, Mobile Doorman, Checkpoint (Heights West End - 283 units, Alexander Luxury Living - 216 units, Biltmore Luxury Living - 360 units)
- The Woodlands, TX
Assistant Property Manager
Trails at Lake Houston
Houston, TX
04.2018 - 02.2019
- Company Overview: Houston, TX
- Toured clients, walked apartments for move-ins, process applications, sent renewals, enter service requests, in charge of social media & marketing daily, purchase orders & ordering, in charge of collecting delinquency, filed and went to court for evictions, daily reports, money management, kept up the property.
- (304 units-Class A)
- Houston, TX
Leasing Consultant
Spring Park Apartments
Spring, TX
01.2017 - 07.2018
- Company Overview: Spring, TX
- Tour clients, walk apartments for move ins, process applications, enter service request, customer service, advertising, marketing, critical thinking, organizational skills, management & general support, budgeting, interior design, money management, kept up the property, interior design skills, assists property manager.
- (240 units)
- Spring, TX
Medical Assistant
1st Choice Obstetrics & Gynecology
The Woodlands, TX
04.2014 - 07.2017
- Company Overview: The Woodlands, TX
- Medical Assistant with both front office and back office experience.
- Duties included answering the phone and coordinating appointments.
- Would take messages and relay messages from patients and doctors.
- Performed vital signs and collected specimens as needed.
- Collected necessary information including insurance then would verify benefits both online and over the phone.
- I would check patients in and out and also go over the OB schedule agreements.
- When working back office I would room the patient, get vitals, prepare doctors equipment necessary for the appointment and go over details requested to be given by the doctor.
- The Woodlands, TX
Administrative Assistant
REO Management Solutions LLC
Houston, TX
05.2010 - 12.2014
- Company Overview: Houston, TX
- Data entry, planned & scheduled meetings and special events, scheduled clients, worked on specific tasks each week, answering multi-phone lines and directing them to the proper person, administrative duties, in charge and managed keeping up with supplies in the office and ordering them when needed, handled the daily and monthly reports
- Houston, TX
Education
Diploma - Medical Assistant
Texas School of Business North
Houston, TX08.2015
High School Diploma -
The Woodlands College Park High School
The Woodlands, TX05.2009
Skills
- Medical records management
- Clinical documentation
- Conflict resolution
- First aid
- Vital signs and examinations
- Reliable team player
- Documentation expert
- Medical terminology proficiency
- Payment collection
- Emergency response preparedness
Certification
- Medical Assistant, Present
- CPR/First Aid, Present
- Driver's License, Present
Accomplishments
- Wildwood Forest, 2023 - Largest Increase in NOI
- Wildwood Forest, 2023 - Largest Increase in Total Income
References
References available upon request.
Timeline
Medical Assistant
Woodlands Diagnostics
06.2024 - 04.2025
Community Manager
Wildwood Forest
12.2022 - 05.2024
Community Manager
Adara Communities
05.2022 - 12.2022
Community Manager
Knightvest Residential
04.2019 - 12.2021
Assistant Property Manager
Trails at Lake Houston
04.2018 - 02.2019
Leasing Consultant
Spring Park Apartments
01.2017 - 07.2018
Medical Assistant
1st Choice Obstetrics & Gynecology
04.2014 - 07.2017
Administrative Assistant
REO Management Solutions LLC
05.2010 - 12.2014
Diploma - Medical Assistant
Texas School of Business North
High School Diploma -
The Woodlands College Park High School
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