Brooke Crusen
Ellisville,IL
Summary
Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Receptionist
Brown Animal Hospital
Peoria, Illinois
06.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Receptionist
Renaissance Care Center
Canton, Illinois
06.2017 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Transcribed phone messages and relayed to appropriate personnel.
Education
Associate of Science -
Spoon River College
Canton05.2020
Skills
- Data Entry and Database Software
- Computer Proficiency
- Positive Attitude and Energetic
- Greeting and Seating Clients
- Call Answering and Routing
- Visitor and Customer Relations
- Call Transfers
- Making Appointments
Timeline
Receptionist
Brown Animal Hospital
06.2021 - Current
Receptionist
Renaissance Care Center
06.2017 - 04.2021
Associate of Science -
Spoon River College
Similar Profiles
Natasha Zeigler, CVTNatasha Zeigler, CVT
Hospital Manger, CVT, Inventory Manager at Healing Paws Animal HospitalHospital Manger, CVT, Inventory Manager at Healing Paws Animal Hospital
Lia RobidouxLia Robidoux
Dog Daycare Attendant at Brown Creek Animal HospitalDog Daycare Attendant at Brown Creek Animal Hospital
Amanda HaukeAmanda Hauke
Medical Foster/Volunteer at Brown County Small Animal Humane SocietyMedical Foster/Volunteer at Brown County Small Animal Humane Society
Scott SwanguarimScott Swanguarim
Construction Manager at Commlink Technologies DBA Project Group 2000Construction Manager at Commlink Technologies DBA Project Group 2000
Leslie LucasLeslie Lucas
Material Specialist-3 at CaterpillarMaterial Specialist-3 at Caterpillar