Brooke Day
Aurora,IL
Summary
Expert in service sales with a focus on innovative strategies that surpass traditional methods. Demonstrated success in keeping a welcoming environment and providing outstanding customer service, while driving revenue growth.
Overview
2
2
years of professional experience
Work History
Bartender
The Rivera Cafe
East Lansing, Michigan
10.2024 - Current
- Assisted customers with drink selections and menu recommendations, showing flexibility when needed to work around the customers' desires.
- Developed good working relationships with fellow employees through effective communication.
- Greeted customers and provided excellent customer service.
- Maintained cleanliness and organization of the bar area.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Beverage Cart Attendant
Eaglebrook Country Club
Geneva, Illinois
04.2025 - 08.2025
- Engaged with members to create a friendly and welcoming atmosphere that members love to come back to.
- Made drinks quickly and efficiently while maintaining quality standards of product presentation, so members can carry on with the pace of play.
- Assisted in training new staff, showing and exemplifying best practices for beverage service and customer interaction.
- Implemented upselling techniques to maximize revenue for the company and myself.
Cart Attendant
Eaglebrook Country Club
Geneva, Illinois
04.2023 - 04.2025
- Assisted customers by providing information about golf cart availability and bringing out a cart to their spot when needed.
- Carrying out members' bags beside them to their designated spot, whether it's on a golf cart, driving range, or golf course.
- Cleaning members' clubs to their satisfaction, and storing them away in the appropriate locker until next needed.
- Maintained cleanliness of cart area and surrounding spaces throughout shifts.
- Greeted members and answered questions about timing, services, and club policies.
Education
Bachelor of Science - Kinesiology
Michigan State University
East Lansing, MI05-2027
Skills
- Sales techniques
- Effective communication between customers and employees
- Relationship management
- Anticipating guest needs
- Outstanding customer service
- Clear and effective communication
Accomplishments
- Deans list Sophomore year at Michigan State.
- Apart of National Honor Society throughout high school years
- Involved in student council throughout high school
Timeline
Beverage Cart Attendant
Eaglebrook Country Club
04.2025 - 08.2025
Bartender
The Rivera Cafe
10.2024 - Current
Cart Attendant
Eaglebrook Country Club
04.2023 - 04.2025
Bachelor of Science - Kinesiology
Michigan State University
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