Brooke Dease
Bay Minette
Summary
Recognized for enhancing customer satisfaction through personalized service and effective communication. Honest and dependable, I consistently maintained cash handling accuracy while fostering a welcoming environment, contributing to exceptional customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Banker
United Bank
09.2024 - 03.2025
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
Barista
7 Brew
02.2024 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
Server
Pizza Hut
08.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Deploma -
Baldwin County High School
Bay Minette, AL05.2024
Skills
- Cash handling
- Customer service
- Risk assessment
- Regulatory compliance
- Effective communication
- Honest and dependable
Certification
•Microsoft Word
•Microsoft PowerPoint
Timeline
Retail Banker
United Bank
09.2024 - 03.2025
Barista
7 Brew
02.2024 - 08.2024
Server
Pizza Hut
08.2023 - 01.2024
Deploma -
Baldwin County High School
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