Brooke Dickerson
Westminster, MD,MD
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
Dispatcher
Linhard's Auto Repair And Towing
Hunt Valley, MD
08.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 5-8 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
Utilization Management Coordinator
CareFirst BCBS
Owings Mills, MD
05.2021 - 08.2024
- Contributed to the development of departmental goals, objectives, and performance improvement initiatives for continuous enhancement of services provided.
- Increased staff productivity by providing ongoing training and support on utilization management policies and procedures.
- Enhanced patient care by efficiently coordinating utilization management processes and reviewing medical records for case appropriateness.
- Streamlined communication process between nursing staff and case managers, reducing any delays in patient care plans.
- Assisted in the development of policies and procedures, ensuring compliance with state regulations and accreditation standards for utilization management practices.
- Ensured regulatory compliance by staying updated on industry guidelines and applying them to daily tasks and assessments.
Medical Office Supervisor
Diaa Mikhail
Baltimore, MD
02.2015 - 05.2021
- Managed a team of administrative staff, providing support and guidance for their professional development.
- Collaborated with insurance companies to ensure accurate claims processing for timely reimbursements to the practice.
- Improved overall office efficiency by regularly evaluating workflow processes and implementing necessary updates.
- Maintained accurate inventory records for medical supplies and equipment, resolving discrepancies promptly as they arose.
- Overhauled appointment scheduling system to reduce cancellations and no-shows, resulting in increased revenue generation.
- Established strong relationships with patients, creating an environment of trust and open communication.
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Time management
- Problem-solving
- Customer relations
- Schedule coordination
Timeline
Dispatcher
Linhard's Auto Repair And Towing
08.2024 - Current
Utilization Management Coordinator
CareFirst BCBS
05.2021 - 08.2024
Medical Office Supervisor
Diaa Mikhail
02.2015 - 05.2021