Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Downing

Charlotte,NC

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Bojangles' Famous Chicken 'n Biscuits. Excelled in high-stress situations, ensuring professionalism and efficiency. Skilled in cash handling and maintaining patience, significantly improving guest service experiences.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Bojangles' Famous Chicken 'n Biscuits
Charlotte, NC
04.2022 - 10.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.

Customer Service Representative

Carowinds
Charlotte, NC
04.2024 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure.
  • Resolved customer complaints.
  • Responded to customer requests for products, services, and company information.

Education

Audrey Kell
Charlotte, NC

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Guest services

Timeline

Customer Service Representative

Carowinds
04.2024 - 07.2024

Customer Service Cashier

Bojangles' Famous Chicken 'n Biscuits
04.2022 - 10.2024

Audrey Kell
Brooke Downing