Dynamic customer service professional with proven expertise in complaint resolution, order accuracy, and team training. Committed to enhancing customer satisfaction through effective decision-making and flexible scheduling.
Overview
15
15
years of professional experience
Work History
Online Grocery Associate/Apparel Associate
Walmart
08.2022 - 09.2025
Managed online grocery order fulfillment to ensure timely and accurate deliveries.
Trained new associates on proper handling of grocery items and customer service protocols.
Implemented best practices for maintaining cleanliness and organization in work areas.
Shift Supervisor
CVS Pharmacy
09.2018 - 06.2020
Supervised daily operations to ensure adherence to safety and quality standards.
Trained and mentored new team members on operational procedures and best practices.
Resolved customer issues promptly, ensuring high satisfaction levels through effective communication.
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Freight Team Associate/Cashier
Kohls Department Store
08.2014 - 10.2015
Oversaw freight processing to ensure timely stocking of merchandise.
Trained new associates on efficient unloading and sorting procedures.
Implemented improved inventory management practices to enhance product availability.
Collaborated with team members to maintain a clean and organized workspace.
Cook/Cashier
Whipple City Pizza
06.2010 - 08.2014
Assisted in food preparation and ingredient sourcing for daily menu items.
Maintained cleanliness and organization of kitchen workspace according to health standards.
Learned safe handling techniques for kitchen equipment and food products.
Supported team members by executing basic cooking tasks during peak hours.
Medical Mission, Uganda at African Organization for Education and Training (AOET) and Operation OneMedical Mission, Uganda at African Organization for Education and Training (AOET) and Operation One