Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Drew

SCHUYLERVILLE

Summary

Dynamic customer service professional with proven expertise in complaint resolution, order accuracy, and team training. Committed to enhancing customer satisfaction through effective decision-making and flexible scheduling.

Overview

15
15
years of professional experience

Work History

Online Grocery Associate/Apparel Associate

Walmart
08.2022 - 09.2025
  • Managed online grocery order fulfillment to ensure timely and accurate deliveries.
  • Trained new associates on proper handling of grocery items and customer service protocols.
  • Implemented best practices for maintaining cleanliness and organization in work areas.

Shift Supervisor

CVS Pharmacy
09.2018 - 06.2020
  • Supervised daily operations to ensure adherence to safety and quality standards.
  • Trained and mentored new team members on operational procedures and best practices.
  • Resolved customer issues promptly, ensuring high satisfaction levels through effective communication.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.

Freight Team Associate/Cashier

Kohls Department Store
08.2014 - 10.2015
  • Oversaw freight processing to ensure timely stocking of merchandise.
  • Trained new associates on efficient unloading and sorting procedures.
  • Implemented improved inventory management practices to enhance product availability.
  • Collaborated with team members to maintain a clean and organized workspace.

Cook/Cashier

Whipple City Pizza
06.2010 - 08.2014
  • Assisted in food preparation and ingredient sourcing for daily menu items.
  • Maintained cleanliness and organization of kitchen workspace according to health standards.
  • Learned safe handling techniques for kitchen equipment and food products.
  • Supported team members by executing basic cooking tasks during peak hours.

Education

High School Diploma -

Schuylerville Central School
Schuylerville, NY
06-2014

Skills

  • Customer engagement
  • Flexible scheduling
  • Order accuracy
  • Complaint resolution
  • Customer service
  • Decision-making

Timeline

Online Grocery Associate/Apparel Associate

Walmart
08.2022 - 09.2025

Shift Supervisor

CVS Pharmacy
09.2018 - 06.2020

Freight Team Associate/Cashier

Kohls Department Store
08.2014 - 10.2015

Cook/Cashier

Whipple City Pizza
06.2010 - 08.2014

High School Diploma -

Schuylerville Central School