Brooke Eckenrode
KENT
Summary
I am a dedicated Psychology major with a Pre-Medicine concentration at Kent State University. Passionate about understanding human behavior, I am committed to combining my academic knowledge in Psychology and medicine to make a positive impact. My experiences have strengthened my research, communication, and interpersonal skills, preparing me for a future in mental health or healthcare.
Overview
7
7
years of professional experience
Work History
To-Go Specialist
Olive Garden
02.2020 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Party Assistant
X-Cel Gymnastics
10.2019 - 06.2020
- Coordinated and facilitated birthday parties for children, ensuring smooth operations from start to finish.
- Assisted with setting up and decorating party areas, creating a fun and welcoming environment for kids and guests.
- Led and supervised games and activities, ensuring safety while maintaining high energy and engagement.
- Communicated effectively with parents to ensure their expectations were met and provided assistance during the event.
Hostess
North Park Lounge
04.2018 - 11.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Science - Psychology
Kent State University
Kent, OH05-2027
Skills
- Strong multitasking
- Flexibility
- Strong work ethic
- Leadership
- Active listening
- Interpersonal communication
- Verbal and written communication
- Collaboration
Affiliations
- Psi Chi Kent State
- Phi Delta Epsilon
Timeline
To-Go Specialist
Olive Garden
02.2020 - Current
Party Assistant
X-Cel Gymnastics
10.2019 - 06.2020
Hostess
North Park Lounge
04.2018 - 11.2019
Bachelor of Science - Psychology
Kent State University
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