Brooke Ennis
Orlando,FL
Summary
Proven track record in high-volume dining environments, exemplified at Mcguires Irish Pub Inc., where exceptional customer service and cash handling were paramount. Leveraged strong work ethic and memory retention to enhance guest satisfaction and streamline operations. Skilled in collaborative teamwork and efficient problem-solving, consistently achieving and surpassing service quality standards.
Overview
8
8
years of professional experience
Work History
Server
Mcguires Irish Pub Inc.
06.2021 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Oxygen Bartender
Breathe Modern Wellness Bar
03.2019 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Shrimp Basket
Server
02.2017 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Timber Creek High School
Orlando, FLSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Order Accuracy
- Suggestive Selling
Timeline
Server
Mcguires Irish Pub Inc.
06.2021 - 09.2024
Oxygen Bartender
Breathe Modern Wellness Bar
03.2019 - 05.2021
Shrimp Basket
Server
02.2017 - 03.2019
High School Diploma -
Timber Creek High School
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