Brooke Fest
Lutz
Summary
Experienced in program management with a focus on case management services. Responsibilities included are managing program discharges, coordinating meetings, and communicating effectively with legal representatives. Demonstrated ability to manage human resources functions, including recruitment, employee training, and onboarding processes. Proven track record in managing non-profit programs with the community.
Overview
13
13
years of professional experience
Work History
Program Director
Aging Solutions, Inc. Office of the Public Guardian
Lutz
07.2017 - Current
- Provide case management services to a group of individuals under court ordered guardianship
- Assist with Do-Not-Resuscitate court hearings
- Coordinator of the Elves for Elders Program
- Assist with program outtake and communicate with attorneys regarding final processing
- Assist CEO and Director of Operations with human resource management
- Find potential new employees and schedule interviews
- Train new employees and assist with onboarding
- Assist with new policies and procedures
Medicaid Processor
Medicaid Done Right
Clearwater
12.2016 - 07.2017
- Process ICP Medicaid applications for nursing homes
- Review and analyze necessary documentation for each case
- Communicate with DCF and DOEA
Coordinator of Summer Research Program in Mental Health
University of South Florida
Tampa
06.2016 - 07.2016
- Organized First Aid Mental Health program for high school students
- Assisted students in literature review process and presentations
Graduate Teaching Assistant
University of South Florida
Tampa
01.2016 - 05.2016
- Assisted students during class and office hours
- Collaborated with professors on assignments
Sales Lead
Express Inc.
St. Petersburg
09.2012 - 12.2015
- Closed registers and submitted communications
- Supervised and trained sales associates
- Reached daily quotes through suggestive selling
Education
Master of Arts - Gerontology
University of South Florida
Tampa, Florida12.2016
Bachelor of Arts - Human Development
Eckerd College
St. Petersburg, Florida05.2014
Skills
- Case management
- Human resource management
- Employee training
- Client communication
- Team building
- Conflict resolution
- Effective leader
- Program leadership
- Recruitment and hiring
Timeline
Program Director
Aging Solutions, Inc. Office of the Public Guardian
07.2017 - Current
Medicaid Processor
Medicaid Done Right
12.2016 - 07.2017
Coordinator of Summer Research Program in Mental Health
University of South Florida
06.2016 - 07.2016
Graduate Teaching Assistant
University of South Florida
01.2016 - 05.2016
Sales Lead
Express Inc.
09.2012 - 12.2015
Master of Arts - Gerontology
University of South Florida
Bachelor of Arts - Human Development
Eckerd College