Brooke Finn
Indiana,IN
Summary
Proven track record in enhancing guest experiences at Downtown Indianapolis Hilton Hotel and Suites, demonstrating exceptional customer service and computer skills. Expert in guest accommodations and relations, significantly improving guest satisfaction. Skilled in data entry and first aid, adept at resolving conflicts with empathy, ensuring repeat business and loyalty.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Downtown Indianapolis Hilton Hotel and Suites
11.2021 - 11.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Material Handler
Fedex Express
01.2019 - 11.2021
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Cashier
Little Caesars Pizza
06.2013 - 08.2016
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Childcare Educator
Boys and Girls Club of Morgan County
08.2013 - 10.2017
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
Customer Service Representative
Dicks Sporting Goods Distribution Center
08.2016 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Honors Diploma -
Mooresville High School
Mooresville, IN06.2017
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Guest Relations
- Product Sales
- Data entry proficiency
- Knowledge of local area
- Guest Orientation
- Documentation And Reporting
- First Aid Training
Timeline
Guest Service Representative
Downtown Indianapolis Hilton Hotel and Suites
11.2021 - 11.2023
Material Handler
Fedex Express
01.2019 - 11.2021
Customer Service Representative
Dicks Sporting Goods Distribution Center
08.2016 - 08.2017
Childcare Educator
Boys and Girls Club of Morgan County
08.2013 - 10.2017
Cashier
Little Caesars Pizza
06.2013 - 08.2016
Honors Diploma -
Mooresville High School
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