Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Brooke Flohr

Wabash,IN

Summary

Dynamic leader with a proven track record at Flagstar, specializing in sales growth and team development. Demonstrated expertise in recruiting top talent and implementing effective sales strategies, resulting in significant milestones achieved. Proficient in financial reporting and team motivation, consistently exceeding performance goals. Committed to leveraging problem-solving skills and sales acumen to thrive in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Assistant Branch Manager

Flagstar
Wabash, IN
08.2022 - Current
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Performed administrative duties such as employee scheduling, payroll processing and ordering supplies.
  • Coordinated team training and readiness records.
  • Conducted regular business reviews with clients to understand their needs and align products and services accordingly.

Event Coordinator

Yolo Event Center
Fort Wayne, Indiana
05.2021 - 12.2021
  • Planned various activities such as seminars, workshops or conferences related to the event theme or topic area.
  • Monitored budgeting process for each event to ensure cost efficiency.
  • Conferred with customers to gather event requirements and explore opportunities.
  • Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
  • Arranged security, printing and supply vendors to meet unique requirements of each event.
  • Managed logistics related to transportation, catering, entertainment, decorations for events.
  • Designed contracts, collected fees, and booked venues for events.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Managed on-site event staff and volunteers, providing training and supervision to ensure high levels of service.
  • Developed and maintained event timelines, ensuring all tasks were completed on schedule.

Bank Teller

VIA Credit Union
Marion, IN
05.2020 - 05.2021
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Explained bank services, financial products and applicable fees to customers.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Followed strict compliance guidelines when completing financial transactions for customers.

Store Manager

Kay Jewlers
Marion, IN
08.2011 - 05.2020
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Supported sales team members to drive growth and development.
  • Planned and executed recruitment events to bring in area candidates.
  • Reviewed resumes, applications, and other pertinent documents prior to interviews.

Education

High School Diploma -

Ivy Tech Community College of Indiana
Marion, IN

Skills

  • Sales monitoring
  • Budget assistance
  • Recruiting and interviewing
  • Task delegation
  • Retail operations
  • Employee scheduling
  • Employee performance evaluation
  • Team building
  • Problem-solving
  • Sales strategies
  • Sales growth
  • Team motivation
  • Money handling
  • Goal setting
  • Financial reporting

Affiliations

  • Current President of the Wabash Rotary Club
  • Local Business Owner
  • Little League Coach

Accomplishments

  • Diamond Elite Club (Top Sales Performer in the company multiple times) Signet Jewelers
  • Store Manager of the month ( multiple times)
  • Assistant Manger of the month (multiple times)

References

References available upon request.

Timeline

Assistant Branch Manager

Flagstar
08.2022 - Current

Event Coordinator

Yolo Event Center
05.2021 - 12.2021

Bank Teller

VIA Credit Union
05.2020 - 05.2021

Store Manager

Kay Jewlers
08.2011 - 05.2020

High School Diploma -

Ivy Tech Community College of Indiana

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Brooke Flohr