Brooke Ford
Kemah
Summary
Dynamic leader with a proven track record at New Roads Behavioral Health, enhancing admissions through strategic marketing and robust team collaboration. Excelled in employee supervision and instructional planning, significantly increasing client engagement. Skilled in sales, adept at problem-solving and time management, with a flair for elevating customer and client experiences.
Overview
11
11
years of professional experience
Work History
Admission Director
New Roads Behavioral Health
02.2015 - 11.2024
- Interviewed potential clients in person and by phone before potential admission.
- Managed admissions department employees and office functions.
- Established and enforced policies and objectives governing learning activities.
- Trained admissions employees on office and administration processes.
- Tracked the admissions number for the month, reported it to COO and CEO.
- Implemented strategies and marketing ideas that would increase the number of calls coming in which turn into admissions.
- Attended multiple conferences in the mental health industry to market our product
- Collected admission paperwork, answered any questions that the client or parent had on the program
Sales Representative
JCPenney
09.2013 - 01.2014
- Increased customer engagement by implementing personalized follow-up strategies.
- Collaborated with marketing teams to create compelling sales presentations, boosting client interest.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Monthly floor sets to put the newest product in the front of the store.
Education
Bachelor of Science - Clinical Psychology
Utah Valley University
Orem, UT04-2028
Skills
- Team work and collaboration
- Instructional planning
- Employee supervision
- Sales experience
- Problem-solving
- Time Management
Timeline
Admission Director
New Roads Behavioral Health
02.2015 - 11.2024
Sales Representative
JCPenney
09.2013 - 01.2014
Bachelor of Science - Clinical Psychology
Utah Valley University
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