Brooke Fulbright
Madison,SD
Summary
Enthusiastic team player experienced in hospitality roles. Known for strong multitasking abilities and effective communication, committed to providing exceptional service and fostering a welcoming environment for all guests.
Overview
5
5
years of professional experience
Work History
Server
2nd St Diner
2024.11 - Current
- Provided exceptional customer service by efficiently managing orders and addressing customer inquiries.
- Trained new servers on menu items and best practices for service efficiency.
- Maintained cleanliness and organization of dining area, enhancing the guest experience.
- Maintained cleanliness and organization of dining area, enhancing the guest experience.
- Processed payments accurately using point-of-sale system, ensuring smooth transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Housekeeper
Resident Inn
2023.08 - 2023.10
- Ensured cleanliness and sanitation of guest rooms and public areas following established protocols.
- Managed laundry services, including sorting, washing, and folding linens efficiently.
- Coordinated with maintenance to address facility issues promptly for guest satisfaction.
- Implemented inventory management practices for cleaning supplies and equipment usage.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Certified Nursing Assistant
Bethel Lutheran Home
2022.12 - 2023.06
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to develop individualized care plans.
- Assisted residents with daily living activities, ensuring comfort and safety.
- Provided emotional support to residents, fostering a compassionate environment.
- Maintained cleanliness and organization of resident living areas, enhancing quality of life.
- Advocated for resident needs, ensuring their voices were heard within the facility.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Assistant Secretary
Madison Lawn and Landscape
2021.07 - 2022.07
- Assisted in preparing reports and documentation for internal meetings to enhance decision-making processes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
- Responded to inquiries from callers seeking information.
- Streamlined communication channels by creating an organized filing system for emails, memos, reports, and other documentation.
Education
High School Diploma -
University High School
Orlando, FLSkills
- Exceptional customer service
- Customer support
- Order accuracy
- Hospitality expertise
- Cash handling
- Menu memorization
- Sanitation practices
- Safe food handling
- Table bussing
- Cleanliness standards
- Strong work ethic
- Table busing
Timeline
Server
2nd St Diner
2024.11 - Current
Housekeeper
Resident Inn
2023.08 - 2023.10
Certified Nursing Assistant
Bethel Lutheran Home
2022.12 - 2023.06
Assistant Secretary
Madison Lawn and Landscape
2021.07 - 2022.07
High School Diploma -
University High School