Brooke Ga
Grand Rapids
Summary
Driven professional with background in high-energy bar environment, looking to transition into new field. Developed skills in leadership, team management, and customer service. Eager to apply these transferable skills to make meaningful impact in new role.
Overview
13
13
years of professional experience
Work History
Bartender Shift Manager
Birch Lodge
03.2014 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Elbowroom
04.2012 - 02.2018
- Served high customer volume during days, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Certified Nursing Assistant
Heartland Health Care
02.2012 - 05.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Education
No Degree - Political Science
Mid Michigan Community College
Mount Pleasant, MI10-2010
High School Diploma -
LaSalle High School
Saint Ignace, MI05-2008
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Scheduling staff
- Menu development
- Beverage making
- Customer service
- Suggestive selling
- Engaging personality
Timeline
Bartender Shift Manager
Birch Lodge
03.2014 - Current
Bartender
Elbowroom
04.2012 - 02.2018
Certified Nursing Assistant
Heartland Health Care
02.2012 - 05.2013
No Degree - Political Science
Mid Michigan Community College
High School Diploma -
LaSalle High School
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