Brooke Giordano
Manorville,New York
Summary
Responsible and adaptable to fast-paced environments with discerning customers and high standards. Passionate about great guest service and hospitality. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Leasing Agent
Caton Companies- Management Services Coporation
Charlottesville, VA
09.2023 - Current
- Performed administrative duties such as filing paperwork and updating databases.
- Resolved tenant complaints promptly and professionally.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Participated in community events related to leasing activities or tenant relations.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Developed marketing strategies to attract new tenants.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Maintained accurate records of correspondence with and from tenants.
- Encouraged prospective tenants to fill out applications after property tours.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Escalated critical issues to property manager to deliver immediate resolution.
- Promoted a high level of customer service and assistance by greeting clients, responding to concerns, showing units, and quickly resolving issues.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
President
Kappa Delta- Beta Alpha
Charlottesville, VA
12.2023 - 12.2024
- Oversaw an organization of 200 individuals, formulating strategies to advance its mission.
- Implemented new incentive programs to streamline organizational processes when needed.
- I represented our organization on campus and in the local community.
- Organized and facilitated council meetings, strategic planning sessions, and one-on-one conferences.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Led an executive board comprising eight members and their appointed officers.
- Organized chapter events and held weekly chapter-wide meetings.
- Acted as a representative for the chapter in biweekly meetings with a national representative, and biweekly meetings with UVA's Fraternity and Sorority Life department.
- Collaborated with team members to manage event logistics, including budgeting, venue selection, vendor negotiations, and scheduling.
Vice President of Inclusion
Kappa Delta Beta Alpha Chapter
Charlottesville, VA
12.2022 - 12.2023
- Collaborated with executive team members on major decisions regarding chapter-wide initiatives.
- Oversaw Sisterhood and DEI events for a chapter of 200 members. Hosted a minimum of 1 sisterhood event per week and 1 DEI event per month.
- Started an incentive program to encourage current chapter members to hold leadership positions and get more involved in the chapter.
- Overseeing monitoring and updating rules and policies, overseeing accountability and support cases, and ensuring fair and correct processes are followed.
- Managing and training an Accountability and support board of 5 members.
Babysitter
The Webster Residence
East Moriches, NY
05.2023 - 08.2023
- Responsibly watched children while parents were out.
- Monitored children's safety and well-being to prevent accidents and falls.
- Organized various activities, games, crafts and outings to keep children entertained.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Used organization and time management skills to multitask and keep children on set schedules.
- Balanced schedules to promote optimal rest, play and educational periods.
- Led hands-on activities consistent with child's interests and skills.
- Tutored children in multiple school subjects to boost educational performance.
Customer Service Representative/Waitress
Bridgehampton Surf and Tennis Club
Bridgehampton, NY
05.2022 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
Education
Bachelor of Arts - Psychology
University of Virginia
Charlottesville, VA05.2025
High School Diploma -
Eastport South Manor Junior Senior High School
Manorville, NY06.2021
Skills
- Customer Service
- Reliable and Trustworthy
- Microsoft Office
- Canva
- Organizational Skills
- Verbal and Written Communication
- Active Listening
- Strong Work Ethic
- Working Collaboratively
- Activity Planning
- Regulating Schedules
- Conflict Resolution
Timeline
President
Kappa Delta- Beta Alpha
12.2023 - 12.2024
Leasing Agent
Caton Companies- Management Services Coporation
09.2023 - Current
Babysitter
The Webster Residence
05.2023 - 08.2023
Vice President of Inclusion
Kappa Delta Beta Alpha Chapter
12.2022 - 12.2023
Customer Service Representative/Waitress
Bridgehampton Surf and Tennis Club
05.2022 - 08.2022
Bachelor of Arts - Psychology
University of Virginia
High School Diploma -
Eastport South Manor Junior Senior High School
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